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BENCHMARKING IN HEALTHCARE: DOES IT MAKE SENSE?
醫療組織：標竿管理
This programme provides an in depth investigation into the “ladder of Success” being used by the government to “name and shame” poorly performing NHS trusts. The data used to formulate the rungs on the ladder suffers from many flaws, for it to be a meaningful and useful tool there need to be many changes. This programme examines both the flaws and the necessary actions needed for it to achieve its planned role as part of the NHS Performance Assessment Framework, with Professor Sue Llewellyn (University of Edinburgh).
標竿管理是一種管理上的有效工具，以衡量組織相對於其他組織的績效。英國皇家醫院推行標竿管理，能否達至真正的效果? 原版英文發音。
26 mins.
English version
THE COBBLER'S CHILDREN NEED NOT GO BAREFOOT!
專業服務自動化
Leon Markham (time@work) examines the changes to Professional Services Organisations, (PSOs) in the last ten years and the value, which can be added by the use of Professional Services Automation or PSA.
考察過去十年應用專業服務自動化的機構如何轉變成專業服務事業處。原版英文發音。
23 mins.
English version
THE CRUNCH: PERFECT PITCH (SOM-CRUNCH VC25/2)
完美音色：小本經營
What is the ultimate aim of establishing your own business? Like many people, for Andy Petherick and Simon Smidmore it is to do something pleasurable that will bring financial gain. Andy and Simon take great delight in producing their handcrafted products in the peaceful surroundings of their rural workshop and Brook Guitars, their own brand, is gaining respect in the music world. But in order to continue doing the job that they love, they must sell their guitars, which requires a certain amount of marketing and management know-how, an aspect with which they are still coming to terms.
許多人都渴望擁有一份能讓自己盡展所長的工作。安迪和西門是Brook結他品牌的創辦人，十年前他們毅然放棄自己的工作發展這門生意。雖然一切從零開始，面對重重困難卻無阻他們的熱誠，最後都能從工作中找到人生的意義。英文發音，配上中文字幕。
29 mins.
English with Chinese Subtitles
CULTURE AND CHANGE: MORE OF THE RIGHT MEDICINE (B824VC01/01)
醫務管理：文化改革
In the late 1980s, the Aberdeen Royal Hospital's NHS Trust introduced a series of human resources strategies designed to create cultural change at all levels of the organization. A raft of HR systems and procedures including performance management, customer care training, problem solving and measures to improve internal communications were launched. This programme assesses how well this strategy of change prepared the organization for further market pressures and to what extent the strategy had endured in the late 1990s.
英國亞巴甸皇家醫院在八十年代尾進行全面性改革。本節目探討他們如何改善現有的人力管理資源系統配合 改革。英文發音，配上中文字幕。
30 mins.
English with Chinese Subtitles
EMPOWERMENT (T245/01V)
賦權管理: 個案研究
Examines how the concept of empowerment is interpreted in practice in five different organizations: McDonalds (fast food chain), Alliance Account (telephone banking), Rover (Land Rover car production), Harper Collins (book publishers) and Suma (wholefood co-operative). Issues such as control, performance monitoring, feedback, team working, motivation and limits to empowerment are also raised, revealing something of the balancing act required in simultaneously maintaining organizational control and encouraging empowerment.
以個案形式介紹五間著名企業，包括:麥當奴快餐連鎖店、Alliance Account、路華汽車、哈伯柯林斯出版社和Suma食品，如何運用賦權管理模式取得優秀的業績表現。英文發音，配上中文字幕。
24 mins.
English with Chinese Subtitles
ENERGY EFFICIENT - A KEY PROFITS DRIVER?
能源效益：利潤火車頭
Dr. Garry Felgate of Action Energy explores the help and opportunities available to organizations to make their energy usage more efficient and so boost profits. The programme looks at roles of the Carbon Trust and Action Energy in supporting organizations in reducing their energy requirement, ensuring that the energy used is more effectively employed and therefore leads to reduced costs.
專業人士探討機構如何可以更有效地善用能源，從而增加公司的利潤。原版英文發音。
14 mins.
English version
MANAGEMENT STYLES - ARE YOUR READY?
管理風格
Barbara Houseman and Richard Quine of Jo Ouston & Co explore management styles and how to gauge the readiness of those being managed to receive the particular styles. It also covers the appropriate body language. Many management processes can be performed effectively from a distance but not the management of people.
英國Jo Ouston & Co專業人士教導如何運用不同合適的管理風格，以發揮最佳管理績效。原版英文發音。
24 mins.
English version
IBC: A BIRTHDAY TO REMEMBER (B824VC01/02)
英國五十鈴車廠：變革之後
IBC: A Birthday to Remember explores the policies used to create cultural change at Isuzu Bedford Commercial Vehicles. In 1987 IBC was facing extinction. A radical change to human resource policies was employed to bring about these changes. IBC: A Birthday to Remember examines the effects of the structural changes and, 12 years on, asks if these changes have had the desired effect in changing behaviour and attitudes.
"A good, in depth case study." Teed Knight, Head of Postgraduate Programmes, Derbyshire Business School.
一九八七年英國五十鈴車廠陷入倒閉危機。管理層作出積極改革，最後擺脫困境。時至今日，我們重返該廠探討改革政策給他們帶來的長遠影響。英文發音，配上中文字幕。
28 mins.
English with Chinese Subtitles
JUST DO IT (SOM-CRUNCH VC16/2)
政府機構：新管理作風
Richard Foulger believes that “Quality is whatever the customer says it is.” As Chief Environmental Health Officer at Bromley Council, UK, Richard has created a highly customer responsive culture through the empowerment of his team of 90 staff. This cultural change has transformed the department and brought a number of awards. This success is due to applying private sector business practice to a public sector organisation. In this programme, we watch Richard and the team at work helping to solve the problems of the residents of Bromley.
倫敦布朗尼是一個典型的地方政府，架構繁複漠視公眾的要求，服務跟其他英國地方政府大同小異且不思進取。本節目介紹一位環保官員如何憑著「有志者事竟成」的道理進行改革管理，結果成功一洗地方議會的頹容。英文發音，配上中文字幕。
29 mins.
English with Chinese Subtitles
NATIONAL OPINION POLLS (SOM-CRUNCH VC9)
民意調查：高層管理
What home-cooked food is eaten most in the UK? What do kids look up on the web? NOP - National Opinion Polls - is one of the UK’s leading market research companies. In this programme, we follow Tony Lees, senior manager at NOP, turning requests from companies that need answers into hard data.
NOP是英國最大的資料統計及專門研究公司，顧客有政府部門、製造業、服務業、壓力團體、公關公司、廣告公司等服務範圍非常全面。本節目追訪NOP的高級經理東尼李斯，介紹他怎樣帶領機構邁向成功。英文發音，配上中文字幕。
29 mins.
English with Chinese Subtitles
PACKAGING RISK (B821VC01/3)
財務風險管理：TNT 天地快遞
Packaging Risk is a case study of international courier company TNT Express Worldwide. By focusing on how the company manages financial risk throughout its diverse operations, this invaluable programme explores risk management in a practical and straightforward way. Key managers are interviewed from throughout the company and dominant risks - namely FOREX and cash flows - analysed. The award-winning systems created by TNT have been recognized as examples of current ‘best practice’ but the programme notes that there is nothing particularly innovative about them: simple techniques of reporting are performed accurately and in a timely way.
TNT速遞是大型的國際快運公司，審慎的財務風險管理是他們持續成功的重要因素之一。作為國際公司，客戶是全球供應鍊的一分子，面對外匯利率浮動、撇帳、貨幣貶值、收數困難等問題，TNT速遞如何有效地處理符合全球業務需要的財務風險。英文發音，配上中文字幕。
29 mins.
English with Chinese Subtitles
ST JAMES' COURT HOTEL (SOM-CRUNCH VC6)
舊酒店、新改革
The four star Saint James’ Court Hotel in London has a new name, new management team and a new company culture. This programme explores the relaunch of this business, looking at all areas, from food and beverage manager Derek Andrews’ concerns about the weather spoiling the launch party to a look behind the logo at re-branding.
前身是聖占士閣酒店，因酒店易手轉投皇冠廣場集團成為旗下特許經營的成員。新名稱、形象和管理團隊改變了整個組織的文化，本節目見證一間倫敦酒店的重新開幕。酒店總經理伯納迪維拉尼，如何改變管理制度，全面提升酒店的服務水準。英文發音，配上中文字幕。
29 mins.
English with Chinese Subtitles
THEY DID IT THEIR WAY (B822VC02/01)
新與舊：創造性管理
How relevant are the traditional organizational structures of the past to today's business environments? This programme surveys three examples of creative management: Dutton Engineering (Woodside) Ltd., "Ken Lewis" mall and innovative engineering company; US IT multi-national digital; and Oticon, a Danish hearing aid manufacturer. The programme asks if these new and innovative forms of organizing collective endeavour are more relevant. Commenting on the changing Professor Rosabeth Moss Kanter (Harvard Business School, USA), who argue that it is not only organizational structure that is changing but also management practices and the nature of work itself.
著名哈佛管理學院教授羅莎貝斯康特，介紹三間企業如何在傳統的組織結構上進行改革，以創造性管理方式在現今的商業環境中突圍而出。英文發音，配上中文字幕。
24 mins.
English with Chinese Subtitles
UNDER EXAMINATION (SOM-CRUNCH VC26/2)
學校改革：新人事，新作風
When Head Teacher of Hurlingham and Chelsea School (UK) Michael Murphy arrived at the school, it was a post few would envy. The ‘failing’ school had narrowly escaped closure and suffered from demoralised teachers and undisciplined pupils. But with Michael Murphy taking a firm hand at the helm, the quality of education that the school provides has been transformed. By introducing business to the classroom, he has made teaching a career for his staff, rather than a vocation, with offers of performance-related pay through promotion. And the pupils? They’ve had a shock too.
位處倫敦西南部帕森斯格林的赫林翰男女綜合中學，曾被一份教育標準署報告批評為差劣的學校。在校長米高墨菲的領導下，學校進行了管理改革，結果他扭轉局面，現時學額供不應求，政府亦點名赫林翰是英國大有改進的學校。英文發音，配上中文字幕。
29 mins.
English with Chinese Subtitles
VISION (SOM-CRUNCH VC21/2)
遠見：管理風格
Poetry and songs in the sales room? It may sound like the work of an eccentric, but there may be lessons to be learnt from the highly unconventional and refreshing management style of artist and would-be rock star Julian Sharples, who brings an unorthodox approach to his covert camera manufacturing company GBC. Although his employees respect him they see him as flamboyant, eccentric and frustrating. He seems like an unlikely managing director, but is in fact successful. From his canal boat home, Julian explains the attitude towards staff and work which helps his company to thrive.
GBC是一家專門製造隱藏攝影機的公司。曾當過工程師和藝術家，現在是GBC執行董事的朱利安錫普，他以非正統方式打理生意。他認為公司要成功，必須招聘能分享遠見的員工，然後再發展其技巧，他的另類管理方法令公司邁向成功之路。英文發音，配上中文字幕。
29 mins.
English with Chinese Subtitles
ZIPPO'S CIRCUS (SOM-CRUNCH VC2)
馬戲團：中層管理
David Hibling is a first class negotiator and mediator. He has to be. As the manager of Zippo’s Circus he walks the tightrope between his larger than life circus boss, Martin ‘Zippo’s Burton and his staff, the circus troupe, many of who speak few words of English. This programme follows David, Martin and the troupe as they set up the big top in Brighton, UK, and deal with an emergency. When the water supply is cut and the big top starts to flood, David’s negotiation skills are put to the test.
馬戲團為無數家庭帶來無限的歡樂。其實經營馬戲團等於危機管理，會遇到很多意料不到的事情。本節目介紹斯普馬戲團負責人大衛希伯靈如何在沒有津貼，沒有藝術補助金，缺乏政府資助，祇能依賴入場券的收益下，經營這門十分專業的生意。英文發音，配上中文字幕。
29 mins.
English with Chinese Subtitles
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