|
INSIDE OUT - THE HIDDEN CUSTOMER
企業管理：隱藏的顧客
Michael Meltzer (Active Management Techniques) examines the concept of I-CR and how it can be used to change a culture and increase the bottom line? The programme explores the concept of I-CR, the change in ethos of treating colleagues as customers and goes on to map out a way forward to adopt this ethos across the organisation.
要如何改變既有的文化，從而增進公司的盈利? 本節目將介紹I-CR的基本原理並探討如何將「待同事如顧客」的內部顧客服務理念擴展至全公司。原版英文發音。
13 mins.
English version
IS YOUR WORKFORCE YOUR COMPETITIVE ADVANTAGE?
員工是你的競爭優勢嗎?
Amin Rajan (CREATE) reviews the skill needs in the financial services sector and how they can be most effectively met to ensure competitive advantage. The programme explores a study on Banks, Building Societies, and the Financial Services Industries into changing skill implications brought about by developments in the sector. Of particular importance was the maintenance of staff motivation and assessing the role of the National Training Organisations.
本節目探討金融服務業所需的技術，並分析該如何活用這些技術以確保公司的競爭優勢。原版英文發音。
24 mins.
English version
PHILANTHROPY OR SOUND BUSINESS JUDGMENT?
網絡宣傳：浪費金錢還是正確的商業判斷?
Wendy Hewson (Hewson Group) and Alan Meekings (Landmark Consulting) discuss a number of surveys of customer satisfaction with web purchasing. It particularly focuses on the benefits by introducing effective self-service into sites and the costs of hidden waste in contact centres - getting both of these right will have a major impact on the bottom line.
本節目主要探討為網上購物增設自動服務系統所帶來的收益及服務中心隱藏的不必要成本。只要能掌握這兩方面的技巧便能擴大網上宣傳的收益。原版英文發音。
29 mins.
English version
VALUE BASED INNOVATION - FINDING THE TRIM TABS
價值基礎革新：尋找平衡?
David Brech (Agendas for Change) examines the VBI process and assess the advantages it offers to organisations. The programme explores the many facets of VBI - particularly seeing innovation through the eyes of the consumer, creating an organisation where all employees have a line of sight to the consumer, and value is systematically considered.
專業人士評估企業推行價值基礎革新過程的優點。從消費者角度看革新，讓員工有同一信念同一視野自動建立價值的基礎。原版英文發音。
29 mins.
English version
WORSE THAN LOVE
世界貨幣：顛簸歷程
Produced in the USA, Japan, Mexico, Germany, the UK and France, this four part series follows the travails the world monetary system that went through since the end of World War Two. The most important characters that featured in the game of monetary decision making during the last forty years were interviewed for this series. The eyewitnesses of monetary history included Paul Volcker, Karl Otto Pohl, Gerorge Soros, Jaques Delarosiere, Paul Samuelson, Rudiger Dornbusch, Sjeik Zaki Yamani and Robert Triffin.
第二次世界大戰後，世界的貨幣制度經過艱辛的歷程。本系列於美國、日本、墨西哥、德國、英國及法國等地拍攝，訪問過去四十年對貨幣政策舉足輕重的人物，包括：沃爾克、卡爾奧托弗爾、索羅斯、Jaques Delarosiere、薩繆爾森、戴布希、Sjeik Zaki Yamani、羅伯特特里芬，一同見證世界金融歷史。原版英文發音。
1. THE TRIFFIN DILEMMA
特里芬困境
This programme shows how from 1944 until 1971 the dollar runs the world, but fails when declining mountains of gold in Fort Knox can no longer guarantee the growing piles of the world.
一九四四至一九七一年期間世界經濟正處於動盪時期，迫使大部份國家放棄以黃金兌換貨幣制度，形成美元換制度。國際貨幣改革家特里芬揭示這段期間的「布雷頓森林體系」的內在矛盾及所蘊含的危機。原版英文發音。
50 mins.
English version
2. THE DOLLAR FLOOD
化解重重危機
This programme looks at the oilcrises of the Seventies and the (subsequent) Debt crisis of the Eighties. The programme focuses on Mexico’s success story.
探討七十年代石油危機及八十年代的債務危機。分析墨西哥如何經歷九四年惡劣危機迅速恢復過來，而且自此以後年年蓬勃發展。原版英文發音。
50 mins.
English version
3. THE SINKING SUN
衰退中的日本經濟
This programme shows how Japan is not the super country with a super economy that so many Japan-watchers want us to believe. The Japanese make mistakes too and in monetary matters they made incredible sacrifices. Sacrifices that some Japanese claim were made to save the US.
日本正陷於多重經濟陷阱中，緊縮不具效率的貨幣政策導致財政政策失靈。日本政府仍未擺脫長期以來奉行的「向美國靠攏」政策，不惜採取日元眨值的方式，進一步把經濟推向危機邊緣。原版英文發音。
50 mins.
English version
4. HARD MONEY
強勢貨幣
This programme follows Europe’s search for monetary stability: the EMS, the role of the French-German cooperation and the German integration, which leaves its marks throughout the whole of Europe.
探討歐洲金融體制的穩定性，包括：歐洲貨幣體系，法、德兩國合作所擔當的角色與德國統一對整個歐洲帶來的影響。原版英文發音。
50 mins.
English version
|
