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DEBI'S WAY: A PROFILE IN MANAGEMENT
成功的飲食業管理典範
Follow Debi Mazurek, manager of the Counter Offer Restaurant in Chicago and observe her successful management style. Note her wise hiring practices, with emphasis on customer service aptitudes, the behaviors she fosters that build team loyalty and her keys to getting top performance from each member of the team.

The program is a documentary that allows the viewer to watch a typical day in a high-performance organization. You'll see Debi in actions as well as the opportunity to listen as she explains what she does and she think it's important.

Debi manages front-line retail employees but her insights can help any manager in any organization build a stronger, more productive workforce.

Key training points:
- How to hire the right people in the first place
- How to develop specific actions that lead to a strong sense of team loyalty and commitment
- How to get top performance from front-line employees.

本節目訪問美國芝加哥一所快餐店的駐店經理，介紹她成功的管理方式，例如：如何聘請合適的員工，增加團隊成員的忠心和承諾，如何令前線員工保持最佳的表現。備有粵語及國語配音。

18 mins.
English/Cantonese/Mandarin

DEVELOPING QUALITY LEADERSHIP
如何發揮優質領導才能
Provides provocative insights on how to solve one of the most costly problems organizations face - training and retaining quality people. Focusing on the leader's responsibility to develop winners, Mr. Zig Ziglar and Dr. Ken Blanchard describe how quality leaders use their mission and vision, challenge their people, set good examples and assume the role of teacher and coach.

著名導師齊格勒和布查爾在節目內提供精闢的見解教導管理人員如何運用承諾、遠見和廣闊視野推動下屬，以身作則成為他們的良師益友。英文發音，配上中文字幕。

30 mins.
English with Chinese Subtitles

THE EXTRAORDINARY LEADER: GOING FROM GOOD TO GREAT
超凡領導者：成功秘訣
This program, based on the extensively researched book by Jack Zenger and Joseph Folkman, will help leaders shift their way of thinking about leadership from the conventional idea that leaders are born, to the fact that anyone can be a great leader. They concluded that leaders who just move from "good" to "little bit better" don't make much of a difference. It's not until one becomes a "great" leader that there will be a significant impact.

Key training points:
- Articulate the difference between good leaders and great leaders
- Describe and explain the five key insights about leadership
- Define the 16 competencies of high performing leaders
- Understand the concept of Powerful Combinations of Strengths and their importance to leadership effectiveness
- Explain the difference between weaknesses and fatal flaws
- Apply strengths and behaviors that demonstrate leadership effectiveness in workplace situations.

如何從一位好的領導改變成一位非凡卓越的領導？本節目取材自著名培訓專家的約翰曾格和約瑟夫福克曼「超凡領導者」一書，介紹有效的方法讓您超越水準成一位卓越的領導。備有中文字幕。

FIND YOUR VOICE: HOW TO MANAGE PEOPLE
現代員工管理藝術
These programmes for people managers is an essential resource for anybody in charge of a team for the first time (and useful for many with more experience too). Also, it shows all the main skills and processes involved, from managing performance to dealing with grievances, and can help take the anxiety out of managing people.

- New managers need induction
- Existing managers have gaps in their previous training.

無論任職於任何類形或不同規模的機構，要當一位成功的管理人實非容易之事。作為一位新上任的上司又該如何管理下屬，讓員工成為你得力的助手。現代管理人不懂要以理以法治人，更要學會因人制宜，因時制宜，因事制宜的靈活方法。備有中文字幕。

VIDEO 1 - GETTING INTO HARMONY
基本管理技巧
This programme is built around a new 'VOICE' acronym, summing up the essential skills for managing people:

本節目總結五種管理的基本要素，包括：遠見，組織方法，參予，溝通及諮詢，協助管理人員有效地管理員工，為機構建立開明的管理文化。備有中文字幕。

VIDEO 2 - DEALING WITH DIFFICULTIES
如何處理困難事情
This programme presents some of the more challenging tasks likely to face anyone with a team to manage sooner or later:

- Dealing with performance problems
- Dealing with inappropriate behavior
- Managing change

處理有問題員工的工作表現，不恰當的態度行為，管理變革等是現代管理人面對的棘手問題。本節目介紹有關的管理技巧，讓管理人掌握適當的解決方法，無懼迎接任何挑戰。備有中文字幕。

FROM THE PYRAMID TO THE CIRCLE
金字塔式架構與圈子工作模式
Dr. Dennis Jaffe describes empowered work relationships with regard to power, responsibility, communication, expectations and rewards. Dr. Jaffe discusses the current environment of competition and scarce resources in business that requires managers to behave differently in order to be effective and help their organizations thrive.

管理人員該如何面對現時競爭激烈的工作環境和處理商業資源短決的問題。謝菲博士在節目內討論有關工作上的賦權關係，如何利用人力資源提高生產力。英文發音，配上中文字幕。

30 mins.
English with Chinese Subtitles

GIVING LEADERSHIP AWAY
領導才能
The first reaction of most new leaders is to take on more work - it's a natural reflex. How else can they be sure their project gets done right? But the more the leader takes on, the less motivated the team members become. The greatest challenge for team leaders is to let go of their work. The leader's job is to provide the tools, motivation and direction the team members need to do the work itself. Unfortunately, many leaders get no formal training in running a team. Giving Leadership Away can help both new and experienced leaders take on that challenge.

大多數新上任的經理或主管，都不自覺增加自己的工作量。但愈多的工作祇會愈容易忽略下屬的需要和工作表現。本節目介紹有效的方法特別幫助他們採用正確的領導技巧。備有粵語及國語配音。

19 mins.
English/Cantonese/Mandarin

IT'S A WONDERFUL LIFE: LEADING THROUGH SERVICE
哀樂人生:服務型領導
Renowned management expert Dr. Margaret Wheatley, author of several best-selling books on organizational behavior, connects her unique wisdom to scenes from that all-time favorite movie; It's a Wonderful Life. By discovering the positive behavior of George Bailey, the hero of the movie and his contribution to his community, trainees will internalize the fundamental ingredients of Servant Leadership and help make your organization even more wonderful... and successful!

Key training points:
- Encourage maximum potential through trust and caring
- Everyone can be a leader who serves
- Small acts of kindness make a big impact
- Benefit from your natural impulse to help
- Create a legacy by being available to others.

從四十年代經典影片「哀樂人生」的故事，讓我們領會和體會到如何恩澤和關懷別人，培養團結精神，鼓勵彼此互相信任，從關係網絡構成的人生和組織才是真正有意義的。英文發音，配上中文字幕。

22 mins.
English with Chinese Subtitles

LEADER MADNESS
瘋狂的領導
Leadership is a powerful substance that can be easily abused. The key to using it wisely lies within each of us. This is the message of the entertaining video training program "Leader Madness". The video demonstrates six warning signs of ineffective leadership, showing how seemingly insignificant actions can develop into destructive leadership practices. Each scenario clearly identifies a critical moment of choice when the leader either motivates or alienates a work group. The wrong choices are played out with engaging humor, encouraging each of us to take a fresh look at our own leadership practices. This program easily adapts to leadership workshops for leaders at every level in an organization: managers, supervisors, team leaders, newly appointed leaders and experienced leaders looking to refresh skills.

一個卓越的團隊領導，能夠打造一支高效的團隊，相反若管理人員濫用領導力，便會對團隊造成破壞性的傷害。本節目以輕鬆幽默的方式，介紹六個在領導範疇上最容易犯錯的行為，讓管理人員反思自己的領導方式是否恰當。備有粵語及國語配音。

LEADERSHIP STYLE
領導的風格
The choice of appropriate management style forms the basis of almost every management action. This video resource focuses on the key issues of style and the appropriateness of different leadership styles to different people and different situations.

Flexibility of Management Style: The first message of the programme is that management style needs to be appropriate.

Styles is Infectious: The second message of Leadership Style is that styles of leadership will pass along the line throughout on organisation as people consciously or unconsciously copy the behaviour they believe is expected of them - whether or not it is appropriate.

每個人都有自己處事的作風和手法，而領導的風格是可以傳染的，這樣不單影響你的下屬，甚至整個機構。所以你必須採用適合當時環境的領導風格。備有粵語及國語配音。

33 mins.
English/Cantonese/Mandarin

LEADERSHIP: WHAT'S TRUST GOT TO DO WITH IT?
領袖風範：一切由信任開始
Trust is the foundation of leadership. Yet trust in the contemporary work place is a vanishing characteristic. Precisely when organizations need employee involvement, trust levels are low and people are disengaged. Team leaders and middle managers are caught in the middle of this trust crisis.

What can leaders do to regain trust? This video tells the story of a team leader who regains the active participation of his team, using three essential trust building behaviors: openness, credibility and trusting others.

信任是維繫上司與下屬之間的基本要素，但是今日的工作環境令人與人之間的關係愈拉愈遠。本節目介紹互相信任的重要性。備有粵語及國語配音。

19 mins.
English/Cantonese/Mandarin

LEADING WITH PERSUASION
運用說服力
Ever have a great ides but couldn't get anyone to listen? These days success at every level of business depends not only on good ideas, but also on the ability to communicate them. Good ideas need somebody to lead them through the process, somebody skilled at persuasion.

Leading with Persuasion demonstrates the process of effective persuasion. In the video a supervisor has an interesting idea for improving production, but almost no one on his team wants to listen. Fortunately, one fellow team member thinks he may have a good idea. She guides him through the three essential steps of persuasion: preparation, presentation and response. She also emphasizes that persuasion is not about winning; instead, it's about making sure all ideas get presented in the best possible light.

用言語勸說，使人心服，實在是一件不容易的事。如果想遊說團隊其他的成員接納自己提出的意見，必須注意三個積極的步驟，包括：準備工作、表現自信和處理手法。備有粵語及國語配音。

20 mins.
English/Cantonese/Mandarin

MANAGING WITH STYLE
領導有方
Encourage managers, supervisors and team leaders to think about the way they manage their people. Help them to motivate and develop their team by being aware of the effect of their leadership style.

Key training points:
- Understanding that a range of management styles exist
- Understanding that no one style is right or wrong
- How to identify a range of different styles
- How to select the most effective style for a given situation
- How to apply the selected style effectively.

在不同的環境情況下，應該採用適合當時環境的領導手法。本節目介紹如何選擇恰當的領導方式，鼓勵經理、主管或團隊領導選擇適合的領導手法。備有粵語及國語配音。

15 mins.
English/Cantonese/Mandarin

TWELVE ANGRY MEN: TEAM THAT DON'T QUIT
十二怒漢：堅持到底的團隊
Twelve Angry Men: Teams That Don't Quit is narrated by Dr. Margaret Wheatley, former Professor of Management at Brigham Young University and author of several best-selling books on leadership and organizational behavior including Leadership and The New Sciences. Dr. Wheatley shows us the parallel between the dramatic confrontations we see on the screen and certain behaviors familiar to workgroups.

Key training points:
- Open inquiry
- Accepting responsibility for making a decision
- Equality of team members as participants in the process
- Value of conflict in uncovering ideas and new information
- The essential role of diversity in making effective decisions.

以著名電影片段為例子，介紹如果團隊各成員能夠拼除己見堅持到底向目標奮鬥，最後便會得到成功。英文發音，配上中文字幕。

25 mins.
English with Chinese Subtitles

WALK AWHILE IN MY SHOES
設身處地的感受
This video is composed of a series of dynamic, staged interview segments, inter-cutting images of a variety of employees and managers giving candid opinions on various subjects of mutual interest. The video shows that the sometimes conflicting employee/management viewpoints move towards a common ground at the conclusion, highlighting the need for empathy and understanding of the views of others.

The employees and managers then address various topics in sequences which are graphically labelled (and scored with a jazz score) as individual "movements."

身處不同的工作崗位，每位員工都有不同的觀點與角度。如果能夠設身處地了解他人的文化背景、處事作風，自然可以化解工作上的衝突與阻礙。備有粵語及國語配音。

20 mins.
English/Cantonese/Mandarin

WOULD I FOLLOW ME?
新主管:領導風格
If you could be on the receiving end of your own leadership style, how do you think you'd answer this question: Would I follow me? Most people in leadership positions are unaware of how the people they lead really see them. But how a leader is perceived is crucial to the productivity of any group.

The video, "Would I Follow Me" demonstrates one leader's behavior and the results in two different situations: first as a newly appointed leader, and then five years later after he has learned a few lessons about leadership. Viewers will learn effective leadership behaviors and appreciate the impact those behaviors have on the success of their work group.

有時候主管沒有留意自己的領導風格及行為會直接影響下屬的工作表現，若要他們全心全意追隨及支持自己，身為團隊領導必須尊重他人意見，以身作則樹立好榜樣。本節目以正反兩面列舉一些管理上錯誤的觀念，讓主管更清楚了解自己的領導風格。備有粵語及國語配音。

18 mins.
English/Cantonese/Mandarin

WOULD I WORK FOR ME?
英明的領導
This essential program demonstrates a supervisor’s behavior in realistic situations – first as a newly appointed supervisor, and then as a more experienced manager who has learned from his mistakes. Viewers will learn eight effective management skills that improve motivation, productivity and the bottom line – this is essential training for all managers and supervisors.

The effective management practices included:
- Share information
- Get people involved
- Listen to people’s concerns
- Take action to show you care
- Tell people what they’re doing right
- Focus on solutions, not problems
- Deal with mistakes in private
- Use mistakes to help people.

下屬在工作上取得成功，最大的動力莫過於一位英明領導的上司。主管的行為會直接影響團隊的表現。本節目介紹八種基本有效的管理技巧，幫助主管改善團隊的表現，推動下屬提高生產力。備有粵語及國語配音。

20 mins.
English/Cantonese/Mandarin