COACHING SKILLS
督導技巧
This excellent resource looks at the use of day-to-day work as a learning experience, and at the role played by managers in providing experience.

When it comes to staff development, it's not enough simply to update people's knowledge. Most people have an enormous amount of potential which their managers will never know about unless they are given the opportunity to prove what they are capable of. And that's where coaching comes in.

督導不單是在職培訓，還要發展你的下屬，充實他們，使他們明白自己工作上的潛能。如果能成功地幫助他們發展，你的部門、機構亦會得益不少。備有粵語及國語配音。

26 & 15 mins.
English/Cantonese/Mandarin

COACHING SKILLS (NEW VERSION)
新督導技巧
Now you can provide the support your managers need to perform their role as coaches enthusiastically and effectively. This video is set in an organisation where managers are learning how to develop their people through coaching. We see how they get on and what they learn from their attempts.

The video's positive message helps your managers to understand the responsibility they have for identifying new learning experiences for their people. It shows them the mutual benefits to be gained from creating a positive, hands-on learning environment. Using the innovative material in the trainer's guide and second 'trigger' tape, you can then facilitate practice and feedback sessions.

Learning includes:
- Why coaching is important
- Why managers are ideally placed
- To coach their people
- How to identify everyday opportunities for coaching
- How to brief the person being coached
- How to review the coaching experience.

有效的督導能大大提高下屬的工作能力，使他們得以發揮內在的潛能。本節目教您如何運用督導技巧有效地輔助下屬，從而更理想地提升整體的效益，發揮每個人的所長。備有粵語及國語配音。

26 & 15 mins.
English/Cantonese/Mandarin

DIMENSIONS OF COACHING
人盡其才:指導技巧
Dimensions of Coaching are a visual exploration of the different kinds of coaching and when these different approaches are most appropriate and effective. Professional actors dramatize the use of coaching in realistic situations and a narrator guides the audience through a simple but highly effective model for using coaching in their own developmental programs.

Key training points:
- How to coach with either a directive or non-directive approach
- When to coach with an ongoing development program or only as circumstances warrant
- What approach to use, holistic or specific?

指導是提升發展下屬的重要途徑之一。有效的指導技巧可以幫助他們掌握新技術，從實踐過程中吸取經驗教訓，令他們有更好的工作表現。備有粵語及國語配音。

23 mins.
English/Cantonese/Mandarin

ON-THE-JOB COACHING
在職指導
Most people learn most things from on-the-job coaching. Informal teaching, coaching or instruction goes on in your organisation every day. With this programme, you can run a short course on on-the-job coaching and have a huge impact on the way your people prepare for and conduct their coaching sessions. Use it with team leaders, supervisors and managers - with anyone who needs to show others how to do specific tasks. Good on-the-job coaching means better transfer of skills and knowledge. And improved productivity.

The video contains nine short scenes illustrating on-the-job coaching taking place in three different workplace environments: a kitchen, a garage workshop and an office. These short video triggers are designed to prompt discussion around the learning messages. They also show how the principles of good on-the-job coaching apply to all work contexts.

大部份員工是透過主管或較有經驗的人員親身的指導來學習工作內容。有效的在職指導，不但能提升下屬的專業水平對機構本身亦獲益良多。本節目以三個不同背景的工作環境為例，示範正反兩面的在職指導技巧，讓員工更容易正確地掌握在職指導的技巧。備有粵語及國語配音。

13 mins.
English/Cantonese/Mandarin

EFFECTIVE ON-THE-JOB TRAINING TECHNIQUES
有效的在職培訓﹝銀行業﹞
Since banks must now reply heavily on the interaction of their personnel with the public, it is vital that tellers and customer service representatives be trained properly. Improved on the job training will reduce turnover, improve customer service, cut retraining expenses, increase confidence and productivity and lessen error and fraud.

Though targeted to tellers and customer service representatives, this program is quite useful for those involved in any aspect of training.

本節目介紹怎樣有效地給予員工在職培訓，幫助你發揮個人的督導技巧。在現今競爭環境裡，顧客對機構所提供的服務愈來愈高，所以我們必須發揮機構內最大的動力，就是人力資源。備有粵語及國語配音。

38 mins.
English/Cantonese/Mandarin

SUPERVISION: GETTING THE BALANCE RIGHT
稱職的主管
This training video resource is for supervisors, line managers and team leaders who need to balance the demands of their people on the one hand with the requirements of management and their organisation on the other.

This totally new kind of video training resource is in fact three packs in one:
- It's a self-study pack for supervisors who want to learn by themselves.
- The manager's section explains how to use the video in a meeting to stimulate a discussion about the skills of supervision.

There's a guide to running a half-hour session:
- The trainer's section includes ideas for running a workshop of between an hour and half a day. The video component can also be used to supplement existing courses.

機構裡面作為主管的角色是非常重要的，因為他們是聯繫整個機構的主要橋樑。從管理階層和自己的團隊之中取得平衡，使雙方得到溝通。備有粵語及國語配音。

12 mins.
English/Cantonese/Mandarin