Welcome to Mediamatters

A+ IN THE WORKPLACE: DEVELOPING POSITIVE BEHAVIOR
積極的工作態度
This video program receives high marks for presenting positive workplace behavior in a highly entertaining dramatization. Florence, a young woman in the business world, has received a negative performance evaluation. With a little help from an unseen narrator, Flo journeys back to her childhood, equating her elementary report card to her current negative performance review. Flo succeeds in discovering her problem areas and taking steps to improve them. This entertaining video is fast-paced, engaged and informative.

每位員工都應有積極和正確的工作態度，改善個人的缺點和短處，令工作表現更加突出。備有粵語及國語配音。

18 mins.
English/Cantonese/Mandarin

DEALING WITH DIFFICULT PEOPLE
處理麻煩的人
Dealing with Difficult People is completely different from any training video you are likely to have come across before. Most training packs start from a body of theory and then show sanitised illustrations of that theory being put flawlessly into practice.

We have not done that. We have taken people with real behaviour problems and briefed them so thoroughly that they have begun to assume the identities of particular individuals at work. There is the workaholic advertising director, the dis-focused hospital boss and the over-communicative librarian in a local radio station.

每個人都來自不同的家庭背景，有不同的性格和價值觀，所以人與人之間亦容易發生磨擦。沒有良好的人濟關係會影響機構的生產力和正常運作。採用正確的輔導方式去應付麻煩的人，可以防止問題惡化。備有粵語及國語配音。

23 & 32 mins.
English/Cantonese/Mandarin

FEEDBACK TECHNIQUES
提供意見技巧
Feedback is vital to the performance management process, not only for managers who need to develop other people, but also for individuals who need to improve their own performance. Feedback is also a core communication skill - like questioning and listening.

Feedback Techniques addresses the needs of managers, teams and individuals, especially in today's flatter management structures and empowerment cultures.

能夠好好運用，小心理解提供意見的重點，你會發現提供意見是一樣有力的工具。但要緊記提供意見是需要技巧、尊重、理解和勇氣才會做得成功。備有粵語及國語配音。

20 mins.
English/Cantonese/Mandarin

LIFT YOUR GAME
處理工作表現問題
Mistakes are not sins. They are great feedback mechanisms. They provide a wonderful opportunity explore potential, analyse skills and fine tune the direction of an employee's contribution to the organisation. In this program, you'll share the journey with a realistic cast of characters as they take up the challenge of tackling performance problem head on. Discover that the key success is treating everyone with respect and allowing them to take responsibility for their own actions.

我們要明白不是每位員工的工作表現都是完美的，關鍵就是能夠「知錯能改」。本節目介紹正確的態度和方法處理工作表現有問題的員工。備有粵語及國語配音。

20 mins.
English/Cantonese/Mandarin

SOLVING PERFORMANCE PROBLEMS: THE DIAGNOSTIC INTERVIEW
處理工作表現問題: 有效的診斷面談
This video equips your managers with skills to confront the problem of poor or under-performance the moment it arises - rather than run away from it. Leaving performance problems to fester is a recipe for disaster – a good diagnostic interview is a sure way of dealing with issues quickly and successfully.

忽視、拖延或逃避處理員工工作表現的問題，衹會讓情況更糟甚至變本加厲。有效的診斷面談才是最佳最快的解決方法。本節目教您如何積極地改善員工的表現。備有粵語及國語配音。

18 mins.
English/Cantonese/Mandarin

SOLVING PERFORMANCE PROBLEMS: THE PERFORMANCE IMPROVEMENT PLAN
處理工作表現問題：表現改進計劃
Give managers in your organisation the skills, tools and confidence to solve performance problems constructively and swiftly. It's one of the fastest and most effective ways that you, the trainer, can improve your organisation's performance. With this video, you'll be able to give your managers a tried, tested and memorable process. This programme to deal with the next stage in performance improvement. It is an astonishingly easy-to-use process in any performance review situation, not just where performance has degraded. Your managers will raise performance levels in their teams in formal and informal appraisals alike. Using The Performance Improvement Plan, your managers will be able to:

- Recognise that there is a real performance issue
- Articulate clearly and concisely what the problem is
- Gain agreement that there is a performance-expectation gap
- Identify what needs to be done to improve performance
- Manage the steps the staff member will need to take
- Monitor and support the staff member in their efforts.

當辨清及診斷出員工工作表現問題的地方，就需要利用「表現改進計劃」，向員工清楚說明上司對他們表現的期望並要達成共識和激勵員工幫助達至和保持最佳表現水平。利用「表現改進計劃」是最快捷和最有效的途徑去提昇及改善機構的表現。備有中文字幕。