ACT FAIR! EFFECTIVE DISCIPLINE
有效的紀律管理
Most managers aren't sure how to handle disciplinary situations and lack the necessary skills to competently deal with them. And disciplinary situations can rapidly deteriorate into tribunals.

This video sets out to show managers why they should 'ACT' and how they should 'ACT'. It also show that 'doing nothing' is not an option. You'll be able to train your managers how to use the simple and powerful A.C.T. F.A.I.R. approach to dealing with discipline:
- 'A'gree - agree what the problem is
- 'C'ommit - ensure that commitment is given to fix it
- 'T'est - check that they understand what will happen if they don't fix it
Then:
- 'F'ollow-up
- 'A'nd
- 'I'nformation them of the
- 'R'esults.

「認同」、「承諾」、「測試」是管理員工紀律問題的三大步驟。 管理帕階層多少也需要處理下屬紀律性的問題，透過以上介紹的三個步驟，讓員工認同自己的問題?而作出改善的承諾。備有粵語及國語配音。

17 mins.
English/Cantonese/Mandarin

CHALLENGING ABSENTEEISM
處理工作缺席問題
Most managers feel powerless when it comes to dealing with absenteeism. This just-released video is designed to help managers gain confidence in dealing with absence. It consists of SEVEN different kinds of absence problem:
1. The doctor's certificate - How a manager deals with a worker who believes that the doctor's certificate is all there is to say.
2. The menstrual cycle - A young manager faces an older female worker who misses odd days at roughly four weekly intervals.
3. It's none of your business - A worker refuses to tell his manager why he was away.
4. It's your fault I'm stressed - How a manager deals with with stress caused by work
5. It's stress! (the external cause) - Absence caused by stress outside of work
6. Take it as holiday - How a manager deals with a worker who volunteers to take the time from his holiday entitlement.
7. The union rep - A worker demands the right to be accompanied by his union representative at a discussion of his absence.

Challenging Absenteeism has been designed to help mangers gain confidence in dealing with absenteeism, especially where the employee is not very communicative or the manager feels the situation is particularly sensitive or difficult. Each scenario is shown in two parts:
- 'The challenge fumbled' - how NOT to deal with the problem
- 'The challenge met' - a more effective way of dealing with the problem that results in progress towards a resolution.

如果員工持續有請事假、病假或曠職等工作缺席問題，這會對機構造成負面的影響。怎樣處理員工的工作缺席問題減少缺職的比率？首先主管必須要找出他們缺席的真正原因，機構要有清楚的規定並公平地實施，暢通的溝通管道才是真正解決工作缺席最重要的法則。備有粵語及國語配音。

35 mins.
English/Cantonese/Mandarin

IMPROVING ATTENDENCE: WHAT MANAGERS CAN DO
改善曠工問題
This brand new video will help your managers to conduct effective Return to Work Interviews and show them how to take a performance management approach to dealing with absenteeism.

Key training points:
- Realistic examples of Return to Work Interviews
- How to manage different types of absentee
- The W.A.R.M process for conducting the interviewing: Welcome the employee back; talk about the Absence; get the employee to take Responsibility for the problem; and Move on to getting back to work.

工作缺席的問題必須有效地以績效管理方法迅速處理。本節目介紹如何運用有效的管理技巧，透過面談解決曠工的問題。備有粵語及國語配音。

19 mins.
English/Cantonese/Mandarin