EFFECTIVE LISTENING SKILLS
有效的聆聽技巧
This video pack sets out to show the difference between listening and hearing and to help people develop the necessary skills to become truly effective listeners.

Effective listening involves so much more than just "hearing" spoken words. Successful "whole message reception" uses a range of different communications skills. Observation of body language and behaviour is just as important as hearing. And the effective listener learns how to concentrate on what is being said and on the non- verbal signals being transmitted.

本節目集中介紹聆聽的重要性，藉著身體語言、障礙、集中精神和核對四個基本要素，幫助你增加溝通的能力。備有粵語及國語配音。

22 & 6 mins.
English/Cantonese/Mandarin

GOOD QUESTION
發問技巧
Good Question is a unique video resource which studies the whole questioning process across the widest range of business management situations. Its aim is to show how thinking ahead, careful listening and using good quality questions is the surest way to generate good quality information.

The programme demonstrates a simple questioning process which managers can use in any interview situation, with individuals or with groups. Open Questions - Probes - Closed Questions - Check

利用發問正確的問題，幫助尋找事實的真相。適當地發問題，更可以幫助尋找適當的資料。正確的發問技巧可應用於求職面試、評估報告或輔導工作上。備有粵語及國語配音。

26 & 6 mins.
English/Cantonese/Mandarin

MARS AND VENUS IN THE WORKPLACE
男女大不同：工作間
Dr. John Gray's "Men Are From Mars, Women Are From Venus" continues to be a worldwide best-seller because it provides simple concepts that can be put to use immediately. Now you can join Dr. Gray, the best-selling relationship author of all time, in this programme that helps to "create a positive context in which we can talk about differences". In this video, Dr. Gray helps to explain why men and women misunderstand and misinterpret each other in many ways. Content includes:

- Speaking Different Languages
- Sharing Is From Venus, Grumbling Is From Mars
- Mr. Fix-It and the Office Improvement Committee
- Men Go to Their Caves and Women Talk
- Feelings In the Workplace
- Why Men Don't Listen... Or Do They?

著名美國暢銷書藉《男人來自火星，女人來自金星》（Men are From Mars, Women are From Venus）作者約翰葛瑞，在節目內詳談工作上男女大不同的理論，讓你看清楚男女的差別，更概括地認識兩性間的歧異。觀眾可從中學會相處的訣竅，掌握工作上溝通之道，彼此放棄成見，以更有效、更關切、更肯定的態度去處理問題。英文發音，配上中文字幕。

39 mins.
English with Chinese Subtitles

TALK ISN'T CHEAP
有效的溝通
Poor communication costs money. And it's not just money that's wasted; it's energy, enthusiasm for the job and relationships as well. In this age of empowerment and shared accountability for the bottom line, everyone must take responsibility for communicating clearly.

This video demonstrates four practical, effective techniques for improving communication in the workplace: making yourself clear, adding reinforcement, becoming an active listener and finding hidden messages. The video also dramatically illustrates how expensive a careless communication error can be. The cumulative cost of these sometimes small, sometimes devastating errors can chisel away at a company's profitability.

假如工作上出現溝通的問題，可能導致金錢上的損失。本節目介紹四個有效的溝通技巧，包括：清晰的表達，強化內容，有效的聆聽和避免含糊的訊息。備有粵語及國語配音。

19 mins.
English/Cantonese/Mandarin

WHAT'S THE ANSWERS?
回答技巧
What's the Answer? Illustrates the pitfalls of poor answering techniques in a sales situation and how to remedy them. Designed to be shown straight through as an overview to the subject, the video introduces the processes and techniques of answering techniques.

Key training points:
- How to answer all types of question to your best advantage
- How to 'receive, reflect and respond' when asked a question
- The five ways to re-focus a question to present a positive answer
- How to refine a question to avoid any misunderstanding
- The three ways to re-direct a question to a third party.

正確地回答問題是溝通技巧中重要的一環。本節目介紹如何有效正確地回答問題，幫助你「答」得所問。備有粵語及國語配音。

26 mins.
English/Cantonese/Mandarin