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BODY LANGUAGE SKILLS AT WORK
肢體語言的運用技巧
It's a fact that over 50% of the message we receive comes from body language alone.
This video will make a huge difference in the performance of your organisation. Use it to enhance front line customer care skills, help colleagues create instant empathy and rapport with clients, deal effectively with complaints and difficult transactions, add impact to presentations - in fact wherever there is face to face contact!
This superb training programme comes in two parts: Part 1 covers your own body language; and Part 2 covers how to read and react to the body language of those around you. Realistic scenes from both a manufacturing company and an NHS Trust follow two very different managers through various meetings and situations. After each clip Judi James, a leading body language expert, discusses and comments on the positive and negative aspects of the body language shown.
Key training points:
- Create empathy and rapport
- Ensure that the body language and spoken words are congruent
- Use their own body language to gain the outcomes they want.
It will also show your staff how to read the body language of others to:
- Read their moods and test understanding
- Encourage rapport by mirroring and matching
- Detect incongruence in others.
Understand how to use body language to bring about lasting behavioural change.
五成以上的訊息是從肢體語言表達出來的, 所以肢體語言是溝通上不可或缺的媒介。 本節目介紹如何運用肢體語言以提高前線員工的客戶關注技巧, 與顧客建立融洽和諧的關係及共感, 有效處理投訴及棘手的問題和?強陳述示範的作用。 備有粵語及國語配音。
25 & 18 mins.
English/Cantonese/Mandarin
BODY TALK)
身體語言
Body language accounts for between 70% and 90% of the messages that people send to each other; so if you want to be clear in your communication, you have to make sure that what you say with your body matches what you say verbally. Body Talk focuses on these key skills:
Being Positive: Body Talk looks at the overall "aura" created by body language.
Congruence - Saying What You Mean: When body language and verbal language don't tally, the resulting confusion can lead to misconceptions about what you have said.
Eye Contact: This is important but direct eye contact is difficult to maintain and even more difficult to receive.
身體動作所表達的訊息和說話同樣重要，換句說話我們必須言要行合一。本節目介紹如何能夠正確地運用身體語言表達訊息。備有粵語及國語配音。
28 & 12 mins.
English/Cantonese/Mandarin
DYNAMIC PRESENTATION
成功的簡報
Give your employees and teams the edge they need to succeed in presentations. Most employees have to give presentations at some time. They all need to be sure they are going about it in the right way. And they know that they get only one chance. This video package will give teams and individuals the structure and techniques they need to build a winning presentation.
In this video, you'll know how to use a proven six-step presentation process to:
- Create interest and impact
- Persuade and motivate others
- Look impressive
- Overcome fears
- Be confident
團隊或小組簡報必須配合整體的合作。員工需要不斷鍛鍊簡報技巧，從而增加自信心、提升個人形象、改善工作表現，幫助機構達至成功。備有粵語及國語配音。
19 mins.
English/Cantonese/Mandarin
POWERFUL PRESENTATION SKILLS
有效的簡報技巧
Using 8 Trigger videos set in two realistic workplace settings, you'll show the different stages of preparing and giving presentations within an organisation. One presentation is made by an experienced presenter to a group of Team Leaders, the other by a novice presenter (his very first presentation!) to a team from the shopfloor. The Triggers demonstrate good, and occasionally bad, practice and prompt short, focussed discussions on aspects of making a presentation.
Use Powerful Presentation Skills: A 90-minute Workout to give your delegates the skills they will need to:
- Prepare effectively
- To have confidence in themselves
- Start with a bang
- Use body language and tone of voice effectively
- Keep their audience's attention
- Cope when things go wrong
- End with purpose.
Using 8 Trigger videos set in two realistic workplace settings, you'll show the different stages of preparing and giving presentations within an organisation. One presentation is made by an experienced presenter to a group of Team Leaders, the other by a novice presenter (his very first presentation!) to a team from the shopfloor. The Triggers demonstrate good, and occasionally bad, practice and prompt short, focussed discussions on aspects of making a presentation.
簡報是現代企業最常用的溝通技巧, 一個具?服力及影響力的簡報, 不但可以成功促銷自己更可為企業及個人帶來商機。本節目以八個不同正反兩面的例子, 討論成功簡報的關鍵要素。備有粵語及國語配音。
15 mins.
English/Cantonese/Mandarin
WINNING THEM OVER (Set of 5)
演講示範﹝系列﹞
Understand why most presenters fail to convince listeners? Why overhead presentations are the least persuasive? Why presenters at lecterns are boring, boring, boring? And why viewers rarely remember word-and-number visuals?
Winning Them Over, is a five-part video series that will show you exactly how to persuade a group. Each of the five programs can be used independently and provides you with the material and methods to teach short presentation training sessions or with the entire series to teach a comprehensive training course.
本系列共五集，介紹演講示範的技巧。包括演講技巧，視覺表達，場地及輔助器材，大型演說和最後的答問環節。
1. DELIVERY SKILLS
演講技巧
Why are we so effective one-to-one, but not so hot in front of group? Why?
面對聽眾做演講示範比單對單的溝通更難處理。本節目教你如何運用個人潛力完成一個成功的演講。備有粵語及國語配音。
20 mins.
English/Cantonese/Mandarin
2. VISUAL
視覺表達
When it comes to visuals, the Chinese had the answer 3000 years ago: "A picture is worth 1000 words." This program introduces effective techniques on how to present you ideas through visuals and the most important of all how to create visuals that are remembered.
中國有句古老的格言：一幅畫能道出千言萬語。本節目介紹如何利用視覺圖像突出你想表達的意念。備有粵語及國語配音。
15 mins.
English/Cantonese/Mandarin
3. STAGING
場地及輔助器材
Here is a typical setting of a stage: you're behind a lectern with a screen 10 feet away. What appears to be the focal point in the room? Unfortunately, because you're set-up the room wrong. The presenter should be the focal point - not the screen.
在演講過程中，演講者或會使用輔助器材。然而作為「主角」的你，應該先了解台上的擺設，熟悉場地及運用輔助器材，才能發揮最大的功效。備有粵語及國語配音。
10 mins.
English/Cantonese/Mandarin
4. LARGE GROUP PRESENTATIONS
大型演說
There are three reasons why a lectern presentation rarely hits a home run. First, it often involves a presenter reading a script. Second, a speaker almost reads his or her message in a monotone. Third, and worst, presenters grip the lectern, so they have no gestures, no eye contact.
使用講台通常犯上慣常的錯誤包括：直述講詞；聲線枯燥乏味；不作目光接觸及忘記使用支持性的身體語言。本節目教你如何改善這些錯誤。備有粵語及國語配音。
8 mins.
English/Cantonese/Mandarin
5. QUESTIONS & ANSWERS
答問環節
Now comes to the "Question" and "Answer" session which means you're just about finished the entire presentation. However, there three major mistakes presenters usually make in the Q & A. This program demonstrates the techniques for avoiding them.
儘管你的演講是如何流暢，如果在答問環節中做得不妥當也是前功盡費。本節目幫助你如何令聽眾更加投入參予。備有粵語及國語配音。
7 mins.
English/Cantonese/Mandarin
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