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EMPOWERMENT (T245/01V)
賦權管理:個案研究
Examines how the concept of empowerment is interpreted in practice in five different organizations: Macdonalds (fast food chain), Alliance Account (telephone banking), Rover (Land Rover car production), Harper Collins (book publishers) and Suma (wholefood co-operative). Issues such as control, performance monitoring, feedback, team working, motivation and limits to empowerment are also raised, revealing something of the balancing act required in simultaneously maintaining organizational control and encouraging empowerment.
以個案形式介紹五間著名企業，包括:麥當奴快餐連鎖店、Alliance Account、路華汽車、哈伯柯林斯出版社和Suma食品，如何運用賦權管理模式取得優秀的業績表現。英文發音，配上中文字幕。
24 mins.
English with Chinese Subtitles
NATIONAL OPINION POLLS (SOM-CRUNCH VC9)
民意調查：高層管理
What home-cooked food is eaten most in the UK? What do kids look up on the web? NOP - National Opinion Polls - is one of the UK𠏋 leading market research companies. In this programme, we follow Tony Lees, senior manager at NOP, turning requests from companies that need answers into hard data.
NOP是英國最大的資料統計及專門研究公司，顧客有政府部門、製造業、服務業、壓力團體、公關公司、廣告公司等服務範圍非常全面。本節目追訪NOP的高級經理東尼李斯，介紹他怎樣帶領機構邁向成功。英文發音，配上中文字幕。
24 mins.
English with Chinese Subtitles
PACKAGING RISK (B821VC01/3)
財務風險管理：TNT 天地快遞
Packaging Risk is a case study of international courier company TNT Express Worldwide. By focusing on how the company manages financial risk throughout its diverse operations, this invaluable programme explores risk management in a practical and straightforward way. Key managers are interviewed from throughout the company and dominant risks - namely FOREX and cash flows - analyzed. The award-winning systems created by TNT have been recognized as examples of current ‘best practice’ but the programme notes that there is nothing particularly innovative about them: simple techniques of reporting are performed accurately and in a timely way.
TNT速遞是大型的國際快運公司，審慎的財務風險管理是他們持續成功的重要因素之一。作為國際公司，客戶是全球供應鍊的一分子，面對外匯利率浮動、撇帳、貨幣貶值、收數困難等問題，TNT速遞如何有效地處理符合全球業務需要的財務風險。英文發音，配上中文字幕。
29 mins.
English with Chinese Subtitles
THEY DID IT THEIR WAY (B822VC02/01)
新與舊：創造性管理
How relevant are the traditional organizational structures of the past to today's business environments? This programme surveys three examples of creative management: Dutton Engineering (Woodside) Ltd., "Ken Lewis" mall and innovative engineering company; US IT multi-national digital; and Oticon, a Danish hearing aid manufacturer. The programme asks if these new and innovative forms of organizing collective endeavour are more relevant. Commenting on the changing Professor Rosabeth Moss Kanter (Harvard Business School, USA), who argue that it is not only organizational structure that is changing but also management practices and the nature of work itself.
著名哈佛管理學院教授羅莎貝斯康特，介紹三間企業如何在傳統的組織結構上進行改革，以創造性管理方式在現今的商業環境中突圍而出。英文發音，配上中文字幕。
24 mins.
English with Chinese Subtitles
YES, WE NEVER SAY "NO" (D318/07V)
永不說“不”：企業文化
A look at the ways in which global service industries encourage their staff to commit themselves to corporate goals and values. The hotel group, Hilton International, is used as a case study to examine training, communications, rewards and incentives for staff in hotels in London, Cairo and a holiday resort and to compare how local conditions affect organizational standards.
勞工技能是企業的成功關鍵，機構為了贏取競爭優勢，必須承諾提供優質服務。本節目探討希爾頓國際如何憑著上下一心、以客為主的經營手法，鼓勵員工認同企業的目標和價值融入公司文化。英文發音，配上中文字幕。
29 mins.
English with Chinese Subtitles
ZIPPO'S CIRCUS (SOM-CRUNCH VC2)
馬戲團：中層管理
David Hibling is a first class negotiator and mediator. He has to be. As the manager of Zippo’s Circus he walks the tightrope between his larger than life circus boss, Martin ‘Zippo’s Burton and his staff, the circus troupe, many of who speak few words of English. This programme follows David, Martin and the troupe as they set up the big top in Brighton, UK, and deal with an emergency. When the water supply is cut and the big top starts to flood, David’s negotiation skills are put to the test.
馬戲團為無數家庭帶來無限的歡樂。其實經營馬戲團等於危機管理，會遇到很多意料不到的事情。本節目介紹斯普馬戲團負責人大衛希伯靈如何在沒有津貼，沒有藝術補助金，缺乏政府資助，祇能依賴入場券的收益下，經營這門十分專業的生意。英文發音，配上中文字幕。
29 mins.
English with Chinese Subtitles
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