CULTURE AND CHANGE: MORE OF THE RIGHT MEDICINE (B824VC01/01)
醫務管理：文化改革
In the late 1980s, the Aberdeen Royal Hospital's NHS Trust introduced a series of human resources strategies designed to create cultural change at all levels of the organization. A raft of HR systems and procedures including performance management, customer care training, problem solving and measures to improve internal communications were launched. This programme assesses how well this strategy of change prepared the organization for further market pressures and to what extent the strategy had endured in the late 1990s.

英國亞巴甸皇家醫院在八十年代尾進行全面性改革。本節目探討他們如何改善現有的人力管理資源系統配合 改革。英文發音，配上中文字幕。

30 mins.
English with Chinese Subtitles

IBC: A BIRTHDAY TO REMEMBER (B824VC01/02)
英國五十鈴車廠：變革之後
DIBC: A Birthday to Remember explores the policies used to create cultural change at Isuzu Bedford Commercial Vehicles. In 1987 IBC was facing extinction. A radical change to human resource policies was employed to bring about these changes. IBC: A Birthday to Remember examines the effects of the structural changes and, 12 years on, asks if these changes have had the desired effect in changing behaviour and attitudes.

"A good, in depth case study." Teed Knight, Head of Postgraduate Programmes, Derbyshire Business School.

一九八七年英國五十鈴車廠陷入倒閉危機。管理層作出積極改革，最後擺脫困境。時至今日，我們重返該廠探討改革政策給他們帶來的長遠影響。英文發音，配上中文字幕。

28 mins.
English with Chinese Subtitles

ST JAMES' COURT HOTEL (SOM-CRUNCH VC6)
舊酒店、新改革
The four star Saint James’ Court Hotel in London has a new name, new management team and a new company culture. This programme explores the relaunch of this business, looking at all areas, from food and beverage manager Derek Andrews’ concerns about the weather spoiling the launch party to a look behind the logo at re-branding.

前身是聖占士閣酒店，因酒店易手轉投皇冠廣場集團成為旗下特許經營的成員。新名稱、形象和管理團隊改變了整個組織的文化，本節目見證一間倫敦酒店的重新開幕。酒店總經理伯納迪維拉尼，如何改變管理制度，全面提升酒店的服務水準。英文發音，配上中文字幕。

29 mins.
English with Chinese Subtitles

UNDER EXAMINATION (SOM-CRUNCH VC26/2)
學校改革：新人事，新作風
When Head Teacher of Hurlingham and Chelsea School (UK) Michael Murphy arrived at the school, it was a post few would envy. The ‘failing’ school had narrowly escaped closure and suffered from demoralised teachers and undisciplined pupils. But with Michael Murphy taking a firm hand at the helm, the quality of education that the school provides has been transformed. By introducing business to the classroom, he has made teaching a career for his staff, rather than a vocation, with offers of performance-related pay through promotion. And the pupils? They’ve had a shock too.

位處倫敦西南部帕森斯格林的赫林翰男女綜合中學，曾被一份教育標準署報告批評為差劣的學校。在校長米高墨菲的領導下，學校進行了管理改革，結果他扭轉局面，現時學額供不應求，政府亦點名赫林翰是英國大有改進的學校。英文發音，配上中文字幕。

29 mins.
English with Chinese Subtitles

JUST DO IT (SOM-CRUNCH VC16/2)
政府機構：新管理作風
Richard Foulger believes that “Quality is whatever the customer says it is.” As Chief Environmental Health Officer at Bromley Council, UK, Richard has created a highly customer responsive culture through the empowerment of his team of 90 staff. This cultural change has transformed the department and brought a number of awards. This success is due to applying private sector business practice to a public sector organisation. In this programme, we watch Richard and the team at work helping to solve the problems of the residents of Bromley.

倫敦布朗尼是一個典型的地方政府，架構繁複漠視公眾的要求，服務跟其他英國地方政府大同小異且不思進取。本節目介紹一位環保官員如何憑著「有志者事竟成」的道理進行改革管理，結果成功一洗地方議會的頹容。英文發音，配上中文字幕。

29 mins.
English with Chinese Subtitles