101 Ways to manage Workplace Stress
30 Practical Exercises: Improving Customer Care
30 Practical Exercises: Making Motivation Work
30 Practical Exercises: Reducing Absenteeism
30 Practical Exercises: Successful Leadership
50 Top Tips For Reducing Absence (10 Pack)
70 Ways to Reinvent Your Training
A
The A-Z of Teams (Box Set)
Achieving High Performance
The Action Learning Toolkit
Advanced Presentation Techniques
All Change!
The Assertiveness Skills Pack
The Assessment and Development Centre Toolkit
B
The Blended Training Toolkit
Business English
The Business Writing Toolkit - Revised with CD
Business-focused Training
C
Call Centres: Maximising Performance
The Challenge of Empowerment
Choosing and Using External Consultants
The Coaching Skills Activity Pack
Coaching to Handle Customers' Problems
Communication Skills - Revised
The Competencies Activity Pack
The Competencies Compendium (Box Set)
The Competencies Tookit
Complaint Handling for Positive Outcomes
Continuing Professional Development
Continuing Professional Development for Trainers
Continuous Improvement
Counselling Skills at Work
Creative Customer Contact
Creative Problem Solving
Creativity for Competitive Advantage
The Customer Care Pack
D
Dealing with Difficult and Aggressive Behaviour
Delegation Skills
Developing a Learning Organisation
Developing an Emotionally Intelligent Team
Developing People: The Manager's Role
Developing Teams: The Leader's Role
E
Effective Meetings
Effective Online Learning: The Trainer's Toolkit
The Emotionally Intelligent Trainer's Toolkit
Essential Interpersonal Skills for Outstanding Managers
The Essentials of Management
The Evaluation Toolkit
Excellent Customer Service
F
The Facilitation Toolkit
The Feedback Skills Activity Pack
First-time Leadership
Flipchart Session Shakers
G
The Green Training Pack
H
The High-profile Trainer
I
Implementing TQM
Indoor and Outdoor Team Development
The Induction Toolkit (colour version)
The Induction Toolkit
Influencing Skills
Instant Sales Meetings
Internal Consultancy Manual
Internal Customers
Internet Ideas for the Resourceful Trainer
Interviewing Skills
K
Knowledge Management
L
The Learning Methods Toolkit
Learning Needs Analysis
Learning to Learn
Letter Writing Made Easy
Light bulb learning
Listening Skills
M
The Manager as Trainer, Coach and Guide
Managing Career Development
Managing Change
Managing Conflict
Managing Discipline and Grievance
Managing for Better Attendance
Managing People through Change
Managing People Through Redundancies, Mergers and Acquisitions
Managing the Poor Performer
Managing Tricky Situations Involving People at Work
Maximising Productivity
Mentoring
More Practical Training Skills
More Session Shakers
Motivation in Practice - Revised
N
Negotiation Skills
Networking Skills for Business Success
The New Trainer's Toolkit
NLP for Business Excellence
The NVQ Assessor Toolkit
P
Partnerships at Work
People Development Methods
People Problems at Work
The Performance Management and Development Toolkit
Performance Management for Front Line Managers
Personal Development Pack on Meetings
Practical Decision-making Skills for Managers
Practical Training Skills: The Trainer's Complete Toolkit
Presentation Skills
Proactive Interviewee Skills
The Project Management Activity Pack
Q
Quality Calls
R
Reaching Agreement
Recruiting and Keeping the Right People
S
Selling Through Customer Service
Session Shakers
Setting Objectives and Seeing them Through
Skills of Appraisal and Performance Review
Storytelling for Trainers
Stress Management at Work
Successful Events
The Supervisor Development Pack
T
Team Challenges
The Team Leader's Development Manual
The Team Repair Kit
Team Triumphs
The Team Working Activity Pack
Teams in Action
The Ten Minute Trainer
Time To Be Effective
Toolkit for Organisational Change
The Trainer's Ideas Pack (Box Set)
The Trainer's Quality Pack
The Trainer's Treasure Trove
Training Games for Trainers
Training Skills for Trainers (BOX SET)
Training that Sticks!
The Twenty-first Century Leader
U
Unlocking Your People's Potential
Using Accelerated Learning Techniques
Using Emotional Intelligence at Work
V
Valuing Diversity at Work
The War for Talent: The Manager's Role
W
Wellbeing at Work (Box Set)
Winning Teams
Working with Disability
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