Management Training Videos 管理培訓錄像節目
Management Skills 管理技巧
Leadership 領導風範
Leadership Feedback
領導力反饋：員工不會告知的意見
They don't receive much feedback from the people they lead. In fact, they often have no idea how good--or bad--their leadership really is. "Leadership Feedback" is an entertaining and thought provoking video training program that provides the kind of honest feedback leaders don't normally hear.
This video program is based on extensive interviews with actual employees who gave candid feedback about the leaders they worked for. Because the interviews were anonymous, employees were free to honestly discuss which leadership behaviors were motivating – or demotivating.
Six key issues of leader/employee interaction emerged from this research and are illustrated in the video. For each issue, the video shows two scenarios – one with an ineffective leader, the other with an effective one.
After watching the video, viewers will clearly understand how to generate the kind of feedback that really matters: employee commitment and productivity.
上司甚少從下屬方面得知自己的領導力孰好孰壞。本節目將介紹六個主要策略，包括：失誤、讚賞、透明度、能力、自主性及包容員工，從而得到員工坦誠的反饋信息去改進領導技巧。備有中文字幕及粵語配音。
17 mins
Chinese subtitles/Cantonese
領導力反饋：員工不會告知的意見
They don't receive much feedback from the people they lead. In fact, they often have no idea how good--or bad--their leadership really is. "Leadership Feedback" is an entertaining and thought provoking video training program that provides the kind of honest feedback leaders don't normally hear.
This video program is based on extensive interviews with actual employees who gave candid feedback about the leaders they worked for. Because the interviews were anonymous, employees were free to honestly discuss which leadership behaviors were motivating – or demotivating.
Six key issues of leader/employee interaction emerged from this research and are illustrated in the video. For each issue, the video shows two scenarios – one with an ineffective leader, the other with an effective one.
After watching the video, viewers will clearly understand how to generate the kind of feedback that really matters: employee commitment and productivity.
上司甚少從下屬方面得知自己的領導力孰好孰壞。本節目將介紹六個主要策略，包括：失誤、讚賞、透明度、能力、自主性及包容員工，從而得到員工坦誠的反饋信息去改進領導技巧。備有中文字幕及粵語配音。
17 mins
Chinese subtitles/Cantonese
Leading More With Less
運用事半功倍的領導技巧
In a challenging environment, how do you inspire employees to become more involved, engaged and productive? Let’s face it, these days we’re all being asked to do a lot more, with a lot less. Everyone’s feeling the stress, and it’s easy for employees to become unfocused and concerned with self-preservation. In this kind of environment, strong leadership skills have never been more important.
Leading More with Less demonstrates six critical leadership skills that will inspire employees through difficult periods. These skills are universal and can be used through good and bad times, without spending any scarce resources. The program is broken down into six distinct sections with each chapter focusing on a specific technique:
What have you got to hide?
Are you well-informed?
Who’s got the last word?
Déjà vu all over again?
Who do you appreciate?
Who’s watching you?
The key to understanding how these concepts work, is to see them in action. This video realistically demonstrates both “wrong way” and “right way,” leadership examples, and the powerful effect they have on employees.
在現今這個充滿挑戰的環境中，你如何激勵員工更投入參與工作？現實是很多領導者每天都面對著預算緊張，工期時間短絀，人手不夠等問題。要激勵員工渡過這個艱難的時刻，實在是個大挑戰。本節目介紹六個關鍵的領導技能，讓領導者帶領員工更積極參與工作，增加創造力和生產力，共同建立更強大的組織。備有中文字幕、粵語及國語配音。
18 mins
English with Chinese subtitles
運用事半功倍的領導技巧
In a challenging environment, how do you inspire employees to become more involved, engaged and productive? Let’s face it, these days we’re all being asked to do a lot more, with a lot less. Everyone’s feeling the stress, and it’s easy for employees to become unfocused and concerned with self-preservation. In this kind of environment, strong leadership skills have never been more important.
Leading More with Less demonstrates six critical leadership skills that will inspire employees through difficult periods. These skills are universal and can be used through good and bad times, without spending any scarce resources. The program is broken down into six distinct sections with each chapter focusing on a specific technique:
What have you got to hide?
Are you well-informed?
Who’s got the last word?
Déjà vu all over again?
Who do you appreciate?
Who’s watching you?
The key to understanding how these concepts work, is to see them in action. This video realistically demonstrates both “wrong way” and “right way,” leadership examples, and the powerful effect they have on employees.
在現今這個充滿挑戰的環境中，你如何激勵員工更投入參與工作？現實是很多領導者每天都面對著預算緊張，工期時間短絀，人手不夠等問題。要激勵員工渡過這個艱難的時刻，實在是個大挑戰。本節目介紹六個關鍵的領導技能，讓領導者帶領員工更積極參與工作，增加創造力和生產力，共同建立更強大的組織。備有中文字幕、粵語及國語配音。
18 mins
English with Chinese subtitles
Leadership Style
領導的風格
The choice of appropriate management style forms the basis of almost every management action. This video resource focuses on the key issues of style and the appropriateness of different leadership styles to different people and different situations.
Flexibility of Management Style: The first message of the programme is that management style needs to be appropriate.
Styles is Infectious: The second message is that styles of leadership will pass along the line throughout on organisation as people consciously or unconsciously copy the behaviour they believe is expected of them - whether or not it is appropriate.
每個人都有自己處事的作風和手法，而領導的風格是可以傳染的，這樣不單影響你的下屬，甚至整個機構。所以你必須採用適合當時環境的領導風格。備有粵語及國語配音。
33 mins
English/Cantonese/Mandarin
領導的風格
The choice of appropriate management style forms the basis of almost every management action. This video resource focuses on the key issues of style and the appropriateness of different leadership styles to different people and different situations.
Flexibility of Management Style: The first message of the programme is that management style needs to be appropriate.
Styles is Infectious: The second message is that styles of leadership will pass along the line throughout on organisation as people consciously or unconsciously copy the behaviour they believe is expected of them - whether or not it is appropriate.
每個人都有自己處事的作風和手法，而領導的風格是可以傳染的，這樣不單影響你的下屬，甚至整個機構。所以你必須採用適合當時環境的領導風格。備有粵語及國語配音。
33 mins
English/Cantonese/Mandarin
Leading with Persuasion
運用說服力
Ever have a great ides but couldn’t get anyone to listen? These days success at every level of business depends not only on good ideas, but also on the ability to communicate them. Good ideas need somebody to lead them through the process, somebody skilled at persuasion.
Leading with Persuasion demonstrates the process of effective persuasion. In the video a supervisor has an interesting idea for improving production, but almost no one on his team wants to listen. Fortunately, one fellow team member thinks he may have a good idea. She guides him through the three essential steps of persuasion: preparation, presentation and response. She also emphasizes that persuasion is not about winning; instead, it’s about making sure all ideas get presented in the best possible light.
用言語勸說，使人心服，實在是一件不容易的事。如果想遊說團隊其他的成員接納自己提出的意見，必須注意三個積極的步驟，包括：準備工作、表現自信和處理手法。備有粵語及國語配音。
20 mins
English/Cantonese/Mandarin
運用說服力
Ever have a great ides but couldn’t get anyone to listen? These days success at every level of business depends not only on good ideas, but also on the ability to communicate them. Good ideas need somebody to lead them through the process, somebody skilled at persuasion.
Leading with Persuasion demonstrates the process of effective persuasion. In the video a supervisor has an interesting idea for improving production, but almost no one on his team wants to listen. Fortunately, one fellow team member thinks he may have a good idea. She guides him through the three essential steps of persuasion: preparation, presentation and response. She also emphasizes that persuasion is not about winning; instead, it’s about making sure all ideas get presented in the best possible light.
用言語勸說，使人心服，實在是一件不容易的事。如果想遊說團隊其他的成員接納自己提出的意見，必須注意三個積極的步驟，包括：準備工作、表現自信和處理手法。備有粵語及國語配音。
20 mins
English/Cantonese/Mandarin
Leadership: What's Trust Got To Do With It?
領袖風範：一切由信任開始
Trust is the foundation of leadership. Yet trust in the contemporary work place is a vanishing characteristic. Precisely when organizations need employee involvement, trust levels are low and people are disengaged. Team leaders and middle managers are caught in the middle of this trust crisis.
What can leaders do to regain trust? This video tells the story of a team leader who regains the active participation of his team, using three essential trust building behaviors: openness, credibility and trusting others.
信任是維繫上司與下屬之間的基本要素，但是今日的工作環境令人與人之間的關係愈拉愈遠。本節目介紹互相信任的重要性。備有粵語及國語配音。
19 mins
English/Cantonese/Mandarin
領袖風範：一切由信任開始
Trust is the foundation of leadership. Yet trust in the contemporary work place is a vanishing characteristic. Precisely when organizations need employee involvement, trust levels are low and people are disengaged. Team leaders and middle managers are caught in the middle of this trust crisis.
What can leaders do to regain trust? This video tells the story of a team leader who regains the active participation of his team, using three essential trust building behaviors: openness, credibility and trusting others.
信任是維繫上司與下屬之間的基本要素，但是今日的工作環境令人與人之間的關係愈拉愈遠。本節目介紹互相信任的重要性。備有粵語及國語配音。
19 mins
English/Cantonese/Mandarin
Leadership: What's Trust Got To Do With It? (2nd Edition)
領袖風範：信任的重要性
It tells the story of a team leader who realises that he cannot lead his team without first gaining their trust. He soon realises, with the help of insightful onlookers, that there are numerous elements of trust which are portrayed through his teams actions. With the catalyst of a budget cut in the organisation, the team leader discovers that he must earn the trust of the employees to achieve this seemingly impossible revised budget. He puts into practice 5 trust-building behaviours which he has progressively learnt, which help him to not only regain the trust and active participation of his team but also find a productive and satisfying outcome!
This latest programme shows that it is essential for organisations to have employee involvement, high trust levels and engaged employees although this can only be achieved with a leader who instills trust. Essentially, the programme explores the elements of:
Trust being the foundation of leadership.
Behaviour which can either build trust or destroy it.
Being open and honest - Let people know what’s going on. Don’t hide bad news.
Having credibility - Do what you say you’re going to do. Be true to your word.
Being humble - Ask for help when you need it. Admit you don’t know everything.
Be competent - Know your job. Do it in a way that sets the standard for everyone.
Be generous - Give praise and credit to the people who deserve it.
信任就是領導的基本要素，上司的態度表現既可建立或摧毀團隊的信任。成功的上司必須對團隊成員坦誠，無論好與壞的消息都要坦然相告。要言出必行，對自己的說過的話負責。要謙遜，承認自己並非通曉每一件事，有需要時請教他人。要當一位稱職勝任工作的上司，以身作則建立榜樣。要寬宏大量稱讚表現好的下屬。備有中文字幕。
19 mins
English with Chinese subtitles
領袖風範：信任的重要性
It tells the story of a team leader who realises that he cannot lead his team without first gaining their trust. He soon realises, with the help of insightful onlookers, that there are numerous elements of trust which are portrayed through his teams actions. With the catalyst of a budget cut in the organisation, the team leader discovers that he must earn the trust of the employees to achieve this seemingly impossible revised budget. He puts into practice 5 trust-building behaviours which he has progressively learnt, which help him to not only regain the trust and active participation of his team but also find a productive and satisfying outcome!
This latest programme shows that it is essential for organisations to have employee involvement, high trust levels and engaged employees although this can only be achieved with a leader who instills trust. Essentially, the programme explores the elements of:
Trust being the foundation of leadership.
Behaviour which can either build trust or destroy it.
Being open and honest - Let people know what’s going on. Don’t hide bad news.
Having credibility - Do what you say you’re going to do. Be true to your word.
Being humble - Ask for help when you need it. Admit you don’t know everything.
Be competent - Know your job. Do it in a way that sets the standard for everyone.
Be generous - Give praise and credit to the people who deserve it.
信任就是領導的基本要素，上司的態度表現既可建立或摧毀團隊的信任。成功的上司必須對團隊成員坦誠，無論好與壞的消息都要坦然相告。要言出必行，對自己的說過的話負責。要謙遜，承認自己並非通曉每一件事，有需要時請教他人。要當一位稱職勝任工作的上司，以身作則建立榜樣。要寬宏大量稱讚表現好的下屬。備有中文字幕。
19 mins
English with Chinese subtitles
It's A Wonderful Life: Leading Through Service
哀樂人生：服務型領導
Renowned management expert Dr. Margaret Wheatley, author of several bestselling books on organizational behavior, connects her unique wisdom to scenes from that all-time favorite movie; “It’s a Wonderful Life”. By discovering the positive behavior of George Bailey, the hero of the movie and his contribution to his community, trainees will internalize the fundamental ingredients of Servant Leadership and help make your organization even more wonderful... and successful!
從四十年代經典影片「哀樂人生」的故事，讓我們領會和體會到如何恩澤和關懷別人，培養團結精神，鼓勵彼此互相信任，從關係網絡構成的人生和組織才是真正有意義的。備有中文字幕。
22 mins
English with Chinese subtitles
哀樂人生：服務型領導
Renowned management expert Dr. Margaret Wheatley, author of several bestselling books on organizational behavior, connects her unique wisdom to scenes from that all-time favorite movie; “It’s a Wonderful Life”. By discovering the positive behavior of George Bailey, the hero of the movie and his contribution to his community, trainees will internalize the fundamental ingredients of Servant Leadership and help make your organization even more wonderful... and successful!
從四十年代經典影片「哀樂人生」的故事，讓我們領會和體會到如何恩澤和關懷別人，培養團結精神，鼓勵彼此互相信任，從關係網絡構成的人生和組織才是真正有意義的。備有中文字幕。
22 mins
English with Chinese subtitles
Would I Inspire Me?
勝在激勵
What does it take to inspire a work group to greater commitment and productivity? It’s not charisma. Rather, it's behavior that any well-intentioned leader can emulate, as this program demonstrates.
The program follows Tom, a competent manager, on his quest to find out what makes Elliot, an exceptional manager in his organization, so inspiring to his workers. He learns that Elliot found what was meaningful in their work, and communicated that - in words and actions - to everyone on his team.
如何激勵團隊去達至承諾和更具生產力？答案不在於是否非凡的領導，而是在於領導者如何循循善誘下屬，協助他們找出目標，找出工作上重要和有意義的事情，並以說話和行動告知每位團隊成員，竭盡所能促進下屬的發展以達至成功。備有中文字幕。
16 mins
English with Chinese subtitles
勝在激勵
What does it take to inspire a work group to greater commitment and productivity? It’s not charisma. Rather, it's behavior that any well-intentioned leader can emulate, as this program demonstrates.
The program follows Tom, a competent manager, on his quest to find out what makes Elliot, an exceptional manager in his organization, so inspiring to his workers. He learns that Elliot found what was meaningful in their work, and communicated that - in words and actions - to everyone on his team.
如何激勵團隊去達至承諾和更具生產力？答案不在於是否非凡的領導，而是在於領導者如何循循善誘下屬，協助他們找出目標，找出工作上重要和有意義的事情，並以說話和行動告知每位團隊成員，竭盡所能促進下屬的發展以達至成功。備有中文字幕。
16 mins
English with Chinese subtitles
Would I Follow Me?
新主管:領導風格
If you could be on the receiving end of your own leadership style, how do you think you’d answer this question: Would I follow me? Most people in leadership positions are unaware of how the people they lead really see them. But how a leader is perceived is crucial to the productivity of any group.
The video, ‘Would I Follow Me?’ demonstrates one leader’s behavior and the results in two different situations: first as a newly appointed leader, and then five years later after he has learned a few lessons about leadership. Viewers will learn effective leadership behaviors and appreciate the impact those behaviors have on the success of their work group.
有時候主管沒有留意自己的領導風格及行為會直接影響下屬的工作表現，若要他們全心全意追隨及支持自己，身為團隊領導必須尊重他人意見，以身作則樹立好榜樣。本節目以正反兩面列舉一些管理上錯誤的觀念，讓主管更清楚了解自己的領導風格。備有粵語及國語配音。
18 mins
English/Cantonese/Mandarin
新主管:領導風格
If you could be on the receiving end of your own leadership style, how do you think you’d answer this question: Would I follow me? Most people in leadership positions are unaware of how the people they lead really see them. But how a leader is perceived is crucial to the productivity of any group.
The video, ‘Would I Follow Me?’ demonstrates one leader’s behavior and the results in two different situations: first as a newly appointed leader, and then five years later after he has learned a few lessons about leadership. Viewers will learn effective leadership behaviors and appreciate the impact those behaviors have on the success of their work group.
有時候主管沒有留意自己的領導風格及行為會直接影響下屬的工作表現，若要他們全心全意追隨及支持自己，身為團隊領導必須尊重他人意見，以身作則樹立好榜樣。本節目以正反兩面列舉一些管理上錯誤的觀念，讓主管更清楚了解自己的領導風格。備有粵語及國語配音。
18 mins
English/Cantonese/Mandarin
Would I Work For Me?
英明的領導
Would I Work For Me? demonstrates a supervisor’s behavior in realistic situations - first as a newly appointed supervisor, and then as a more experienced manager who has learned from his mistakes. Viewers will learn eight effective management skills that improve motivation, productivity and the bottom line - this is essential training for all managers and supervisors.
Key training points:
Share information
Get people involved
Listen to people’s concerns
Take action to show you care
Tell people what they’re doing right
Focus on solutions, not problems
Deal with mistakes in private
Use mistakes to help people.
下屬在工作上取得成功，最大的動力莫過於一位英明領導的上司。主管的行為會直接影響團隊的表現。本節目介紹八種基本有效的管理技巧，幫助主管改善團隊的表現，推動下屬提高生產力。備有粵語及國語配音。
20 mins
English/Cantonese/Mandarin
英明的領導
Would I Work For Me? demonstrates a supervisor’s behavior in realistic situations - first as a newly appointed supervisor, and then as a more experienced manager who has learned from his mistakes. Viewers will learn eight effective management skills that improve motivation, productivity and the bottom line - this is essential training for all managers and supervisors.
Key training points:
Share information
Get people involved
Listen to people’s concerns
Take action to show you care
Tell people what they’re doing right
Focus on solutions, not problems
Deal with mistakes in private
Use mistakes to help people.
下屬在工作上取得成功，最大的動力莫過於一位英明領導的上司。主管的行為會直接影響團隊的表現。本節目介紹八種基本有效的管理技巧，幫助主管改善團隊的表現，推動下屬提高生產力。備有粵語及國語配音。
20 mins
English/Cantonese/Mandarin
Character in Action: The US Coast Guard on Leadership
行動的角色：美國海岸防衛隊的領導力
Viewers of this informative and uplifting programme will focus on three major strategies for exercising leadership that maximizes the productivity and smooth sailing of any organization. First, they will learn to create the culture of the organization. This culture of common values, customs, and beliefs determines how people interact with each other to achieve their mission.
Key training points:
Understand that an organization’s core values can lay the groundwork for an environment that nurtures leadership.
Identify qualities to look for when selecting team members.
Recognize the key elements of teamwork.
Appreciate that organizations can be successful by empowering people to make decisions.
Watch the United States Coast Guard put these leadership qualities into action and then apply them to your organization to maximize productivity and effectiveness.
美國海岸防衛隊是一個有嚴格等級的組織。海岸防衛隊擔當國土安全任務任重道遠。雖然只有四萬現役人員和緊絀的預算，但海岸防衛隊卻大有作為卓有成效。海岸防衛隊的成功在於能創造文化，有明確定義的核心價值，促進團隊超越自我，賦權下屬工作，各層面都能培養出傑出的領導。備有中文字幕。
23 mins
English with Chinese subtitles
行動的角色：美國海岸防衛隊的領導力
Viewers of this informative and uplifting programme will focus on three major strategies for exercising leadership that maximizes the productivity and smooth sailing of any organization. First, they will learn to create the culture of the organization. This culture of common values, customs, and beliefs determines how people interact with each other to achieve their mission.
Key training points:
Understand that an organization’s core values can lay the groundwork for an environment that nurtures leadership.
Identify qualities to look for when selecting team members.
Recognize the key elements of teamwork.
Appreciate that organizations can be successful by empowering people to make decisions.
Watch the United States Coast Guard put these leadership qualities into action and then apply them to your organization to maximize productivity and effectiveness.
美國海岸防衛隊是一個有嚴格等級的組織。海岸防衛隊擔當國土安全任務任重道遠。雖然只有四萬現役人員和緊絀的預算，但海岸防衛隊卻大有作為卓有成效。海岸防衛隊的成功在於能創造文化，有明確定義的核心價值，促進團隊超越自我，賦權下屬工作，各層面都能培養出傑出的領導。備有中文字幕。
23 mins
English with Chinese subtitles
Twelve Angry Men: Team That Don't Quit
十二怒漢：堅持到底的團隊
Twelve Angry Men: Teams That Don’t Quit is narrated by Dr. Margaret Wheatley, former Professor of Management at Brigham Young University and author of several best-selling books on leadership and organizational behavior including Leadership and The New Sciences. Dr. Wheatley shows us the parallel between the dramatic confrontations we see on the screen and certain behaviors familiar to workgroups.
以著名電影片段為例子，介紹如果團隊各成員能夠拼除己見堅持到底向目標奮鬥，最後便會得到成功。備有中文字幕。
25 mins
English with Chinese subtitles
十二怒漢：堅持到底的團隊
Twelve Angry Men: Teams That Don’t Quit is narrated by Dr. Margaret Wheatley, former Professor of Management at Brigham Young University and author of several best-selling books on leadership and organizational behavior including Leadership and The New Sciences. Dr. Wheatley shows us the parallel between the dramatic confrontations we see on the screen and certain behaviors familiar to workgroups.
以著名電影片段為例子，介紹如果團隊各成員能夠拼除己見堅持到底向目標奮鬥，最後便會得到成功。備有中文字幕。
25 mins
English with Chinese subtitles
Managing with Style
領導有方
Encourage managers, supervisors and team leaders to think about the way they manage their people. Help them to motivate and develop their team by being aware of the effect of their leadership style.
Key training points:
Understanding that a range of management styles exist
Understanding that no one style is right or wrong
How to identify a range of different styles
How to select the most effective style for a given situation
How to apply the selected style effectively.
在不同的環境情況下，應該採用適合當時環境的領導手法。本節目介紹如何選擇恰當的領導方式，鼓勵經理、主管或團隊領導選擇適合的領導手法。備有粵語及國語配音。
15 mins
English/Cantonese/Mandarin
領導有方
Encourage managers, supervisors and team leaders to think about the way they manage their people. Help them to motivate and develop their team by being aware of the effect of their leadership style.
Key training points:
Understanding that a range of management styles exist
Understanding that no one style is right or wrong
How to identify a range of different styles
How to select the most effective style for a given situation
How to apply the selected style effectively.
在不同的環境情況下，應該採用適合當時環境的領導手法。本節目介紹如何選擇恰當的領導方式，鼓勵經理、主管或團隊領導選擇適合的領導手法。備有粵語及國語配音。
15 mins
English/Cantonese/Mandarin
Giving Leadership Away
領導才能
The first reaction of most new leaders is to take on more work – it’s a natural reflex. How else can they be sure their project gets done right? But the more the leader takes on, the less motivated the team members become. The greatest challenge for team leaders is to let go of their work. The leader’s job is to provide the tools, motivation and direction the team members need to do the work itself.
In this video, a newly promoted team leader learns that giving leadership away is not as easy as it seems. Used to making decisions himself, he starts making decisions for the team, inadvertently preventing them from doing their jobs. And when he does try to share responsibility, team members are not always willing or able to take on the task.
大多數新上任的經理或主管，都不自覺增加自己的工作量。但愈多的工作祇會愈容易忽略下屬的需要和工作表現。本節目介紹有效的方法特別幫助他們採用正確的領導技巧。備有粵語及國語配音。
19 mins
English/Cantonese/Mandarin
領導才能
The first reaction of most new leaders is to take on more work – it’s a natural reflex. How else can they be sure their project gets done right? But the more the leader takes on, the less motivated the team members become. The greatest challenge for team leaders is to let go of their work. The leader’s job is to provide the tools, motivation and direction the team members need to do the work itself.
In this video, a newly promoted team leader learns that giving leadership away is not as easy as it seems. Used to making decisions himself, he starts making decisions for the team, inadvertently preventing them from doing their jobs. And when he does try to share responsibility, team members are not always willing or able to take on the task.
大多數新上任的經理或主管，都不自覺增加自己的工作量。但愈多的工作祇會愈容易忽略下屬的需要和工作表現。本節目介紹有效的方法特別幫助他們採用正確的領導技巧。備有粵語及國語配音。
19 mins
English/Cantonese/Mandarin
Leader Madness
瘋狂的領導
Leadership is a powerful substance that can be easily abused. The key to using it wisely lies within each of us. This is the message of the entertaining video training program Leader Madness. The video demonstrates six warning signs of ineffective leadership, showing how seemingly insignificant actions can develop into destructive leadership practices. Each scenario clearly identifies a critical moment of choice when the leader either motivates or alienates a work group. The wrong choices are played out with engaging humor, encouraging each of us to take a fresh look at our own leadership practices.
一個卓越的團隊領導，能夠打造一支高效的團隊，相反若管理人員濫用領導力，便會對團隊造成破壞性的傷害。本節目以輕鬆幽默的方式，介紹六個在領導範疇上最容易犯錯的行為，讓管理人員反思自己的領導方式是否恰當。備有中文字幕、粵語及國語配音。
21 mins
English/Chinese subtitles/Cantonese/Mandarin
瘋狂的領導
Leadership is a powerful substance that can be easily abused. The key to using it wisely lies within each of us. This is the message of the entertaining video training program Leader Madness. The video demonstrates six warning signs of ineffective leadership, showing how seemingly insignificant actions can develop into destructive leadership practices. Each scenario clearly identifies a critical moment of choice when the leader either motivates or alienates a work group. The wrong choices are played out with engaging humor, encouraging each of us to take a fresh look at our own leadership practices.
一個卓越的團隊領導，能夠打造一支高效的團隊，相反若管理人員濫用領導力，便會對團隊造成破壞性的傷害。本節目以輕鬆幽默的方式，介紹六個在領導範疇上最容易犯錯的行為，讓管理人員反思自己的領導方式是否恰當。備有中文字幕、粵語及國語配音。
21 mins
English/Chinese subtitles/Cantonese/Mandarin
Developing Quality Leadership
如何發揮優質領導才能
Provides provocative insights on how to solve one of the most costly problems organizations face - training and retaining quality people. Focusing on the leader’s responsibility to develop winners, Mr. Zig Ziglar and Dr. Ken Blanchard describe how quality leaders use their mission and vision, challenge their people, set good examples and assume the role of teacher and coach.
著名導師齊格勒和布查爾在節目內提供精闢的見解教導管理人員如何運用承諾、遠見和廣闊視野推動下屬，以身作則成為他們的良師益友。備有中文字幕。
30 mins
English with Chinese subtitles
如何發揮優質領導才能
Provides provocative insights on how to solve one of the most costly problems organizations face - training and retaining quality people. Focusing on the leader’s responsibility to develop winners, Mr. Zig Ziglar and Dr. Ken Blanchard describe how quality leaders use their mission and vision, challenge their people, set good examples and assume the role of teacher and coach.
著名導師齊格勒和布查爾在節目內提供精闢的見解教導管理人員如何運用承諾、遠見和廣闊視野推動下屬，以身作則成為他們的良師益友。備有中文字幕。
30 mins
English with Chinese subtitles
From The Pyramid To The Circle
金字塔式架構與圈子工作模式
Dr. Dennis Jaffe describes empowered work relationships with regard to power, responsibility, communication, expectations and rewards. Dr. Jaffe discusses the current environment of competition and scarce resources in business that requires managers to behave differently in order to be effective and help their organizations thrive.
管理人員該如何面對現時競爭激烈的工作環境和處理商業資源短決的問題。謝菲博士在節目內討論有關工作上的賦權關係，如何利用人力資源提高生產力。備有中文字幕。
30 mins
English with Chinese subtitles
金字塔式架構與圈子工作模式
Dr. Dennis Jaffe describes empowered work relationships with regard to power, responsibility, communication, expectations and rewards. Dr. Jaffe discusses the current environment of competition and scarce resources in business that requires managers to behave differently in order to be effective and help their organizations thrive.
管理人員該如何面對現時競爭激烈的工作環境和處理商業資源短決的問題。謝菲博士在節目內討論有關工作上的賦權關係，如何利用人力資源提高生產力。備有中文字幕。
30 mins
English with Chinese subtitles
Find Your Voice: How To Manage People
尋找你的聲音：督導技巧
These programmes for people managers is an essential resource for anybody in charge of a team for the first time (and useful for many with more experience too). Also, it shows all the main skills and processes involved, from managing performance to dealing with grievances, and can help take the anxiety out of managing people.
The programmes will be valued in any organization where:
New managers need induction
Existing managers have gaps in their previous training
無論任職於任何類形或不同規模的機構，要當一位成功的管理人實非容易之事。作為一位新上任的上司又或是現任的主管，應如何管理下屬，讓員工成為你得力的助手。現代管理人不懂要以理以法治人，更要學會因人制宜，因時制宜，因事制宜的靈活方法。備有中文字幕。
Video 1 – Getting into Harmony
督導技巧(一)
This programe is built up a new key learning 'VOICE' acronym, presenting the key attributes required by a manager to manage a team of people successfully.
Vision
Organization
Involvement
Communication
Enquiring
新上任的主管怎樣才可以最快的速度融入公司和團隊呢？本節目介紹五種管理的基本要素，包括：遠見，組織，投入參予，溝通及跟進查詢，協助新上任的管理人員，提升自己的管理技巧，建立開明的管理文化。備有中文字幕。
Video 2 – Dealing with Difficulties
督導技巧(二)
This programme presents some of the more challenging tasks likely to face anyone with a team to manage sooner or later:
Dealing with performance problems
Dealing with inappropriate behavior
Managing change
These are challenges that no manager looks forward to but, given the tools to deal with these situations the manager can make sure that they don't damage the effectiveness of the team. In all three situations potentially damaging situations can be turned into productive experiences.
無論是新上任又或是現任的上司，主管必然會面對和處理下屬工作表現等棘手的問題。員工不恰當的態度行為，會直接影響團隊的整體表現。本節目介紹主管如何幫助新入職的下屬適應工作及鼓勵其他員工以積極的態度協助這位新同事。備有中文字幕。
27 & 20 mins
English with Chinese subtitles
尋找你的聲音：督導技巧
These programmes for people managers is an essential resource for anybody in charge of a team for the first time (and useful for many with more experience too). Also, it shows all the main skills and processes involved, from managing performance to dealing with grievances, and can help take the anxiety out of managing people.
The programmes will be valued in any organization where:
New managers need induction
Existing managers have gaps in their previous training
無論任職於任何類形或不同規模的機構，要當一位成功的管理人實非容易之事。作為一位新上任的上司又或是現任的主管，應如何管理下屬，讓員工成為你得力的助手。現代管理人不懂要以理以法治人，更要學會因人制宜，因時制宜，因事制宜的靈活方法。備有中文字幕。
Video 1 – Getting into Harmony
督導技巧(一)
This programe is built up a new key learning 'VOICE' acronym, presenting the key attributes required by a manager to manage a team of people successfully.
Vision
Organization
Involvement
Communication
Enquiring
新上任的主管怎樣才可以最快的速度融入公司和團隊呢？本節目介紹五種管理的基本要素，包括：遠見，組織，投入參予，溝通及跟進查詢，協助新上任的管理人員，提升自己的管理技巧，建立開明的管理文化。備有中文字幕。
Video 2 – Dealing with Difficulties
督導技巧(二)
This programme presents some of the more challenging tasks likely to face anyone with a team to manage sooner or later:
Dealing with performance problems
Dealing with inappropriate behavior
Managing change
These are challenges that no manager looks forward to but, given the tools to deal with these situations the manager can make sure that they don't damage the effectiveness of the team. In all three situations potentially damaging situations can be turned into productive experiences.
無論是新上任又或是現任的上司，主管必然會面對和處理下屬工作表現等棘手的問題。員工不恰當的態度行為，會直接影響團隊的整體表現。本節目介紹主管如何幫助新入職的下屬適應工作及鼓勵其他員工以積極的態度協助這位新同事。備有中文字幕。
27 & 20 mins
English with Chinese subtitles
Generation Why?
疑問新世代
Generation Why? by Eric Chester is being called the quintessential guide to recruiting, hiring, training, motivating and retaining the emerging workforce. To succeed - much less survive - in the new millennium, your people need to know Why! The program offers managers and employers of youth the strategies to break through to Generation Why, leading them to perform at their peak while reducing turnover, enhancing customer service and increasing bottom-line profits.
踏入新世紀，人類的生活模式急速轉變，新一代的年青人正在蛻變中成長。新世代的領袖該如何管理這些出生於八十年代疑問世代的員工呢？美國著名講師分析疑問世代員工的心態，管理人員如何幫助及發揮他們最佳表現以達至減低人員調整率，提高客戶服務及增加收益利潤。備有中文字幕。
23 mins
English with Chinese subtitles
疑問新世代
Generation Why? by Eric Chester is being called the quintessential guide to recruiting, hiring, training, motivating and retaining the emerging workforce. To succeed - much less survive - in the new millennium, your people need to know Why! The program offers managers and employers of youth the strategies to break through to Generation Why, leading them to perform at their peak while reducing turnover, enhancing customer service and increasing bottom-line profits.
踏入新世紀，人類的生活模式急速轉變，新一代的年青人正在蛻變中成長。新世代的領袖該如何管理這些出生於八十年代疑問世代的員工呢？美國著名講師分析疑問世代員工的心態，管理人員如何幫助及發揮他們最佳表現以達至減低人員調整率，提高客戶服務及增加收益利潤。備有中文字幕。
23 mins
English with Chinese subtitles
Employing Generation Why
聘請新世代員工
It’s important to understand that the new generation in the workforce today is much different than any other generation. 16 to 24 year olds, or "Generation Why" employees, don’t think like any other generation or value the same things that maybe you value. The Employing Generation Why workshop focuses on our most precious asset: our employees. Employees are critical to the success of our business. The workshop is broken down into eight modules.
剛踏入職場的二十多歲年輕人或被稱為「疑問新世代」的八十後青年，他們對事物的價值觀與其他年齡段的人有所不同。這群年輕人既聰明又富創意，但卻經常提出一些沒有想過的質疑及挑戰認為理所當然的事情，這讓主管們難以招架。知己知彼，先了解新世代的特質，從而聘請最合適的員工發揮他們的所長，令機構變得更有活力。著名講師徹斯特將介紹聘請新世代員工需要注意的地方。備有中文字幕。
1. Differences Between Us and Them
新世代員工的不同之處
We start with discussing the Differences Between Us and Them.
2. Common Characteristics of Generation Why
疑問新世代的共同特性
Next, we discuss the Common Characteristics of Generation Why and how the new workforce is wired.
3. Recruiting The New Breed
聘請新一代
Once we understand them, we’ll discuss how to get the best to work for you in Recruiting then New Breed.
4. Training The New Breed
教育年輕思維
After we decide to hire the new breed, Training Young Minds is one of the most challenging concerns in the workforce.
5. Communication Strategies
溝通策略
Next, we will show you Communication Strategies, connecting points, so to speak, so we will know how to resolve conflict and say what we need to say in a way they will understand.
6. Managing Generation Why
管理團隊成員
We will address the importance of Managing You Crew; how do we get them to do the things we need them to do?
7. Motivating Generation Why
激勵最佳表現
To Motivate for Peak Performance, we will explore creative recognition and reward ideas.
8. Employee Retention
保留新秀人才
Finally, we will cover Retaining Young Talent, another issue that challenges the customer service industry today.
15-31 mins
English with Chinese subtitles
聘請新世代員工
It’s important to understand that the new generation in the workforce today is much different than any other generation. 16 to 24 year olds, or "Generation Why" employees, don’t think like any other generation or value the same things that maybe you value. The Employing Generation Why workshop focuses on our most precious asset: our employees. Employees are critical to the success of our business. The workshop is broken down into eight modules.
剛踏入職場的二十多歲年輕人或被稱為「疑問新世代」的八十後青年，他們對事物的價值觀與其他年齡段的人有所不同。這群年輕人既聰明又富創意，但卻經常提出一些沒有想過的質疑及挑戰認為理所當然的事情，這讓主管們難以招架。知己知彼，先了解新世代的特質，從而聘請最合適的員工發揮他們的所長，令機構變得更有活力。著名講師徹斯特將介紹聘請新世代員工需要注意的地方。備有中文字幕。
1. Differences Between Us and Them
新世代員工的不同之處
We start with discussing the Differences Between Us and Them.
2. Common Characteristics of Generation Why
疑問新世代的共同特性
Next, we discuss the Common Characteristics of Generation Why and how the new workforce is wired.
3. Recruiting The New Breed
聘請新一代
Once we understand them, we’ll discuss how to get the best to work for you in Recruiting then New Breed.
4. Training The New Breed
教育年輕思維
After we decide to hire the new breed, Training Young Minds is one of the most challenging concerns in the workforce.
5. Communication Strategies
溝通策略
Next, we will show you Communication Strategies, connecting points, so to speak, so we will know how to resolve conflict and say what we need to say in a way they will understand.
6. Managing Generation Why
管理團隊成員
We will address the importance of Managing You Crew; how do we get them to do the things we need them to do?
7. Motivating Generation Why
激勵最佳表現
To Motivate for Peak Performance, we will explore creative recognition and reward ideas.
8. Employee Retention
保留新秀人才
Finally, we will cover Retaining Young Talent, another issue that challenges the customer service industry today.
15-31 mins
English with Chinese subtitles
Managing Me
自我管理：領導力
As the leader of any group, problems are inevitable. So… how do you react? Do you lead with your gut… or your head? This is the dilemma that the host of “Managing Me” grapples with. When problems arise at work, he can choose to react with either impulse or reason. As each situation plays out, the better reaction is clear. Viewers recognize that how you react often has a far greater impact - on morale, on retention, on productivity - than any specific problem ever could. The key to managing other people is learning how to manage you.
Key training points:
Don’t attack. Teach.
Don’t take sides. Mediate.
Don’t blame. Solve.
Don’t close doors. Open doors.
Don’t argue. Negotiate.
Don’t avoid. Confront.
每一位上司在工作上都無可避免會遇到不同的問題。當發生問題時，你會如何應對呢？你會否衝動行事，還是以理性手法去處理問題？你的應對將會直接影響下屬的士氣，對工作的投入和生產力。學會管理別人前，必須懂得如何管理自己。備有中文字幕。
16 mins
English with Chinese subtitles
自我管理：領導力
As the leader of any group, problems are inevitable. So… how do you react? Do you lead with your gut… or your head? This is the dilemma that the host of “Managing Me” grapples with. When problems arise at work, he can choose to react with either impulse or reason. As each situation plays out, the better reaction is clear. Viewers recognize that how you react often has a far greater impact - on morale, on retention, on productivity - than any specific problem ever could. The key to managing other people is learning how to manage you.
Key training points:
Don’t attack. Teach.
Don’t take sides. Mediate.
Don’t blame. Solve.
Don’t close doors. Open doors.
Don’t argue. Negotiate.
Don’t avoid. Confront.
每一位上司在工作上都無可避免會遇到不同的問題。當發生問題時，你會如何應對呢？你會否衝動行事，還是以理性手法去處理問題？你的應對將會直接影響下屬的士氣，對工作的投入和生產力。學會管理別人前，必須懂得如何管理自己。備有中文字幕。
16 mins
English with Chinese subtitles
What A Manager Should Say
領導者的說話：言辭的威力
What A Manager Should Say: Leaders should recognize that everything happens through conversation. Language matters. It can divide us or unite us. The words you choose and how you use them are the keys to Creating We. As a manager, try shifting from the words you use, to the words that you should choose. You have choices about how you engage and influence others at work - creating positive ripple effects wherever you go. You play an important role in creating the shift from I to We. By creating a “WE” culture, everyone has a voice in working towards the same common goals - achieving unparalleled results.
We think you’ll find this program an effective way to get your meetings or training sessions off to a productive start.
身為一個領導者，應該明白到他們的一言一語，既可以分化或團結整支團隊的士氣。上司的說話和用詞，可以引發積極的漣漪效應，影響下屬良好的工作表現。要創造一個「我們」的組織文化，把一個以個人為中心的觀念，轉化成全人擁有共同理念的大環境，領導者的言辭用語就是關鍵的所在。備有中文字幕。
7 mins
English with Chinese subtitles
領導者的說話：言辭的威力
What A Manager Should Say: Leaders should recognize that everything happens through conversation. Language matters. It can divide us or unite us. The words you choose and how you use them are the keys to Creating We. As a manager, try shifting from the words you use, to the words that you should choose. You have choices about how you engage and influence others at work - creating positive ripple effects wherever you go. You play an important role in creating the shift from I to We. By creating a “WE” culture, everyone has a voice in working towards the same common goals - achieving unparalleled results.
We think you’ll find this program an effective way to get your meetings or training sessions off to a productive start.
身為一個領導者，應該明白到他們的一言一語，既可以分化或團結整支團隊的士氣。上司的說話和用詞，可以引發積極的漣漪效應，影響下屬良好的工作表現。要創造一個「我們」的組織文化，把一個以個人為中心的觀念，轉化成全人擁有共同理念的大環境，領導者的言辭用語就是關鍵的所在。備有中文字幕。
7 mins
English with Chinese subtitles
Walk Awhile In My Shoes
設身處地的感受
This video is composed of a series of dynamic, staged interview segments, inter-cutting images of a variety of employees and managers giving candid opinions on various subjects of mutual interest. The video shows that the sometimes conflicting employee/management viewpoints move towards a common ground at the conclusion, highlighting the need for empathy and understanding of the views of others. The employees and managers then address various topics in sequences which are graphically labelled (and scored with a jazz score) as individual “movements.”
身處不同的工作崗位，每位員工都有不同的觀點與角度。如果能夠設身處地了解他人的文化背景、處事作風，自然可以化解工作上的衝突與阻礙。備有中文字幕，粵語及國語配音。
20 mins
Chinese subtitles/Cantonese/Mandarin
設身處地的感受
This video is composed of a series of dynamic, staged interview segments, inter-cutting images of a variety of employees and managers giving candid opinions on various subjects of mutual interest. The video shows that the sometimes conflicting employee/management viewpoints move towards a common ground at the conclusion, highlighting the need for empathy and understanding of the views of others. The employees and managers then address various topics in sequences which are graphically labelled (and scored with a jazz score) as individual “movements.”
身處不同的工作崗位，每位員工都有不同的觀點與角度。如果能夠設身處地了解他人的文化背景、處事作風，自然可以化解工作上的衝突與阻礙。備有中文字幕，粵語及國語配音。
20 mins
Chinese subtitles/Cantonese/Mandarin
