Management Training Videos 管理培訓錄像節目
Communication Skills 溝通技巧
Interpersonal Skills 人際溝通技巧
Effective Listening Skills
有效的聆聽技巧
This video pack sets out to show the difference between listening and hearing and to help people develop the necessary skills to become truly effective listeners.
Effective listening involves so much more than just ‘hearing’ spoken words. Successful ‘whole message reception’ uses a range of different communications skills. Observation of body language and behaviour is just as important as hearing. And the effective listener learns how to concentrate on what is being said and on the non- verbal signals being transmitted.
本節目集中介紹聆聽的重要性，藉著身體語言、障礙、集中精神和核對四個基本要素，幫助你增加溝通的能力。備有粵語及國語配音。
22 & 6 mins
English/Cantonese/Mandarin
有效的聆聽技巧
This video pack sets out to show the difference between listening and hearing and to help people develop the necessary skills to become truly effective listeners.
Effective listening involves so much more than just ‘hearing’ spoken words. Successful ‘whole message reception’ uses a range of different communications skills. Observation of body language and behaviour is just as important as hearing. And the effective listener learns how to concentrate on what is being said and on the non- verbal signals being transmitted.
本節目集中介紹聆聽的重要性，藉著身體語言、障礙、集中精神和核對四個基本要素，幫助你增加溝通的能力。備有粵語及國語配音。
22 & 6 mins
English/Cantonese/Mandarin
Good Question
發問技巧
Good Question is a unique video resource which studies the whole questioning process across the widest range of business management situations. Its aim is to show how thinking ahead, careful listening and using good quality questions is the surest way to generate good quality information.
The programme demonstrates a simple questioning process which managers can use in any interview situation, with individuals or with groups. Open Questions - Probes - Closed Questions - Check
利用發問正確的問題，幫助尋找事實的真相。適當地發問題，更可以幫助尋找適當的資料。正確的發問技巧可應用於求職面試、評估報告或輔導工作上。備有粵語及國語配音。
26 & 6 mins
English/Cantonese/Mandarin
發問技巧
Good Question is a unique video resource which studies the whole questioning process across the widest range of business management situations. Its aim is to show how thinking ahead, careful listening and using good quality questions is the surest way to generate good quality information.
The programme demonstrates a simple questioning process which managers can use in any interview situation, with individuals or with groups. Open Questions - Probes - Closed Questions - Check
利用發問正確的問題，幫助尋找事實的真相。適當地發問題，更可以幫助尋找適當的資料。正確的發問技巧可應用於求職面試、評估報告或輔導工作上。備有粵語及國語配音。
26 & 6 mins
English/Cantonese/Mandarin
Mars and Venus In The Workplace
男女大不同：工作間
r. John Gray’s “Men Are From Mars, Women Are From Venus” continues to be a worldwide best-seller because it provides simple concepts that can be put to use immediately. Now you can join Dr. Gray, the best-selling relationship author of all time, in this program that helps to create a positive context in which we can talk about differences? In this video, Dr. Gray helps to explain why men and women misunderstand and misinterpret each other in many ways.
著名美國暢銷書藉《男人來自火星，女人來自金星》作者約翰葛瑞，在節目內詳談工作上男女大不同的理論，讓你看清楚男女的差別，更概括地認識兩性間的歧異。觀眾可從中學會相處的訣竅，掌握工作上溝通之道，彼此放棄成見，以更有效、更關切、更肯定的態度去處理問題。備有中文字幕。
39 mins
English with Chinese subtitles
男女大不同：工作間
r. John Gray’s “Men Are From Mars, Women Are From Venus” continues to be a worldwide best-seller because it provides simple concepts that can be put to use immediately. Now you can join Dr. Gray, the best-selling relationship author of all time, in this program that helps to create a positive context in which we can talk about differences? In this video, Dr. Gray helps to explain why men and women misunderstand and misinterpret each other in many ways.
著名美國暢銷書藉《男人來自火星，女人來自金星》作者約翰葛瑞，在節目內詳談工作上男女大不同的理論，讓你看清楚男女的差別，更概括地認識兩性間的歧異。觀眾可從中學會相處的訣竅，掌握工作上溝通之道，彼此放棄成見，以更有效、更關切、更肯定的態度去處理問題。備有中文字幕。
39 mins
English with Chinese subtitles
Oh Yes I Can: The Disability Video
殘障人士：我也能做到
Think what disabled people CAN do, not what they can’t. This series will help organisations to approach the issue positively and with confidence and to determine an action plan.
Key themes:
focus on abilities not the disability.
address and remove the barriers faced by people with disabilities.
involve people with disabilities in all discussions about these issues.
raise awareness of people at work to improve the treatment of people with disabilities.
世界上有數億人口是殘障人士，很多時社會忽視了他們的權利，甚至對他們產生偏見。本系列以積極的一面，探討殘障人士可作出的貢獻。備有中文字幕。
1. Working with Disabled Staff
與殘障人士共事
Disability: is it a physical or mental impairment? Or is it the way the world fails to cater for you if you’re not ‘normal’?
This programme challenges many assumptions about disabled people. In it we meet people with a range of different impairments, working successfully in widely different jobs. The case studies raise issues about prejudice, access to work, attitudinal barriers, training and support. There is also an entertaining ‘Equipment & Adaptations Lucky Dip’ which shows that making ‘reasonable adjustments’ as the law requires, is often simpler and less expensive than people imagine.
許多人對殘障人士產生誤解，以為他們的智力出現問題。其實殘障人士只是身體某部份有缺陷，世界各地也有不少殘障人士成功的個案。本節目訪問一些成功的殘障人士，從而探討社會對他們的偏見，他們在尋找工作上的困難，個人態度的障礙，培訓及支持等議題。備有中文字幕。
2. Serving Customers with Disabilities
服務殘障人士
13 million adults in the UK have a disability or care for someone who has. If you’re in business, you ignore this huge market at your peril.
This programme shows how making goods and services accessible to disabled people is good business sense. And it explains why ‘accessibility’ does not just mean ramps for wheelchair users. Beyond physical accessibility, the examples show the importance of awareness of disabled people’s needs. The ‘Equipment & Adaptations Lucky Dip’ shows how easy it often is to serve disabled customers better. And the programme ends with a guide to disability ‘etiquette’.
英國約有一千三百萬成年人是傷殘人士或提供有關服務的人員。服務這群殘障人士，不僅是提供輪椅或建造扶手等設備，而是需要考慮建設更多相關的設施，以配合不同類型的傷殘人士，這是一個龐大的服務市場。備有中文字幕。
30 & 20 mins
English with Chinese subtitles
殘障人士：我也能做到
Think what disabled people CAN do, not what they can’t. This series will help organisations to approach the issue positively and with confidence and to determine an action plan.
Key themes:
focus on abilities not the disability.
address and remove the barriers faced by people with disabilities.
involve people with disabilities in all discussions about these issues.
raise awareness of people at work to improve the treatment of people with disabilities.
世界上有數億人口是殘障人士，很多時社會忽視了他們的權利，甚至對他們產生偏見。本系列以積極的一面，探討殘障人士可作出的貢獻。備有中文字幕。
1. Working with Disabled Staff
與殘障人士共事
Disability: is it a physical or mental impairment? Or is it the way the world fails to cater for you if you’re not ‘normal’?
This programme challenges many assumptions about disabled people. In it we meet people with a range of different impairments, working successfully in widely different jobs. The case studies raise issues about prejudice, access to work, attitudinal barriers, training and support. There is also an entertaining ‘Equipment & Adaptations Lucky Dip’ which shows that making ‘reasonable adjustments’ as the law requires, is often simpler and less expensive than people imagine.
許多人對殘障人士產生誤解，以為他們的智力出現問題。其實殘障人士只是身體某部份有缺陷，世界各地也有不少殘障人士成功的個案。本節目訪問一些成功的殘障人士，從而探討社會對他們的偏見，他們在尋找工作上的困難，個人態度的障礙，培訓及支持等議題。備有中文字幕。
2. Serving Customers with Disabilities
服務殘障人士
13 million adults in the UK have a disability or care for someone who has. If you’re in business, you ignore this huge market at your peril.
This programme shows how making goods and services accessible to disabled people is good business sense. And it explains why ‘accessibility’ does not just mean ramps for wheelchair users. Beyond physical accessibility, the examples show the importance of awareness of disabled people’s needs. The ‘Equipment & Adaptations Lucky Dip’ shows how easy it often is to serve disabled customers better. And the programme ends with a guide to disability ‘etiquette’.
英國約有一千三百萬成年人是傷殘人士或提供有關服務的人員。服務這群殘障人士，不僅是提供輪椅或建造扶手等設備，而是需要考慮建設更多相關的設施，以配合不同類型的傷殘人士，這是一個龐大的服務市場。備有中文字幕。
30 & 20 mins
English with Chinese subtitles
People
人際和諧
People is a visually engaging 4-minute launching point to any session you’re conducting on these topics. This programme won’t interfere with the skills you teach; it only reinforces what you’re already developed.
People was originally inspired 7 years ago by a mere three lines from a poem, and was more recently impassioned by observing the outpouring of global humanity after the unfortunate tragedies of our new century.
It’s interesting to observe how the world drops all of its prejudices and differences and rushes to the aid of those in need, regardless of race, religion, country or political differences during times and events such as these.
People beautifully illustrates the potential of these universal human traits of kindness, generosity, and respect in our workplaces. This powerful, 4-minute video gets to the heart of the one thing that unites all people on earth. This one thing is the key to success in all our relationships.
今日的世界充斥偏見與差異，人類不顧一切進行競爭賽，不同宗教，不同國家或政治不斷出現分岐，人與人之間的關係漸見疏離。本節目讓觀眾重新思考人性中的三個特性：仁慈，寬宏大量與尊重，箇中的真理就是人際關係成功的關鍵所在。備有中文字幕。
4 mins
English with Chinese subtitles
人際和諧
People is a visually engaging 4-minute launching point to any session you’re conducting on these topics. This programme won’t interfere with the skills you teach; it only reinforces what you’re already developed.
People was originally inspired 7 years ago by a mere three lines from a poem, and was more recently impassioned by observing the outpouring of global humanity after the unfortunate tragedies of our new century.
It’s interesting to observe how the world drops all of its prejudices and differences and rushes to the aid of those in need, regardless of race, religion, country or political differences during times and events such as these.
People beautifully illustrates the potential of these universal human traits of kindness, generosity, and respect in our workplaces. This powerful, 4-minute video gets to the heart of the one thing that unites all people on earth. This one thing is the key to success in all our relationships.
今日的世界充斥偏見與差異，人類不顧一切進行競爭賽，不同宗教，不同國家或政治不斷出現分岐，人與人之間的關係漸見疏離。本節目讓觀眾重新思考人性中的三個特性：仁慈，寬宏大量與尊重，箇中的真理就是人際關係成功的關鍵所在。備有中文字幕。
4 mins
English with Chinese subtitles
Talk I$n't Cheap!
有效的溝通
Poor communication costs money. And it’s not just money that’s wasted; it’s energy, enthusiasm for the job and relationships as well. In this age of empowerment and shared accountability for the bottom line, everyone must take responsibility for communicating clearly.
This video demonstrates four practical, effective techniques for improving communication in the workplace: making yourself clear, adding reinforcement, becoming an active listener and finding hidden messages. The video also dramatically illustrates how expensive a careless communication error can be. The cumulative cost of these sometimes small, sometimes devastating errors can chisel away at a company’s profitability.
假如工作上出現溝通的問題，可能導致金錢上的損失。本節目介紹四個有效的溝通技巧，包括：清晰的表達，強化內容，有效的聆聽和避免含糊的訊息。備有中文字幕、粵語及國語配音。
19 mins
English/Chinese subtitles/Cantonese/Mandarin
有效的溝通
Poor communication costs money. And it’s not just money that’s wasted; it’s energy, enthusiasm for the job and relationships as well. In this age of empowerment and shared accountability for the bottom line, everyone must take responsibility for communicating clearly.
This video demonstrates four practical, effective techniques for improving communication in the workplace: making yourself clear, adding reinforcement, becoming an active listener and finding hidden messages. The video also dramatically illustrates how expensive a careless communication error can be. The cumulative cost of these sometimes small, sometimes devastating errors can chisel away at a company’s profitability.
假如工作上出現溝通的問題，可能導致金錢上的損失。本節目介紹四個有效的溝通技巧，包括：清晰的表達，強化內容，有效的聆聽和避免含糊的訊息。備有中文字幕、粵語及國語配音。
19 mins
English/Chinese subtitles/Cantonese/Mandarin
Team Speak: How To Ask Positive Questions
發問技巧：如何發問正問句
This programme is designed to be used during team training sessions devoted to productivity and communication skills, or before a meeting starts. By increasing the questioning ability of employees, the video benefits extend beyond team impact? Employees who can properly ask questions will deal better with all colleagues throughout the entire organization. Additionally, communication with both external and internal customers will improve.
This intriguing, involving, and entertaining video will improve:
Team Effectiveness
Communication Skills
Productivity in Meetings.
發問是一種溝通技巧，發問問題是我們日常生活上不可缺少的一部份。『發問技巧：如何發問正問句』介紹如何正確地發問具素質的問題，適當地運用聲線語調及掌握發問的時間，可加強對內或對外的溝通。發問正問句，可積極地推動發展，有效幫助尋找各種解決方案，提高生產力。備有中文字幕。
12 mins
English with Chinese subtitles
發問技巧：如何發問正問句
This programme is designed to be used during team training sessions devoted to productivity and communication skills, or before a meeting starts. By increasing the questioning ability of employees, the video benefits extend beyond team impact? Employees who can properly ask questions will deal better with all colleagues throughout the entire organization. Additionally, communication with both external and internal customers will improve.
This intriguing, involving, and entertaining video will improve:
Team Effectiveness
Communication Skills
Productivity in Meetings.
發問是一種溝通技巧，發問問題是我們日常生活上不可缺少的一部份。『發問技巧：如何發問正問句』介紹如何正確地發問具素質的問題，適當地運用聲線語調及掌握發問的時間，可加強對內或對外的溝通。發問正問句，可積極地推動發展，有效幫助尋找各種解決方案，提高生產力。備有中文字幕。
12 mins
English with Chinese subtitles
What's The Answers?
回答技巧
What’s the Answer? Illustrates the pitfalls of poor answering techniques in a sales situation and how to remedy them. Designed to be shown straight through as an overview to the subject, the video introduces the processes and techniques of answering techniques.
正確地回答問題是溝通技巧中重要的一環。本節目介紹如何有效正確地回答問題，幫助你「答」得所問。備有粵語及國語配音。
26 mins
English/Cantonese/Mandarin
回答技巧
What’s the Answer? Illustrates the pitfalls of poor answering techniques in a sales situation and how to remedy them. Designed to be shown straight through as an overview to the subject, the video introduces the processes and techniques of answering techniques.
正確地回答問題是溝通技巧中重要的一環。本節目介紹如何有效正確地回答問題，幫助你「答」得所問。備有粵語及國語配音。
26 mins
English/Cantonese/Mandarin
Generation Why?
疑問新世代
Generation Why? by Eric Chester is being called the quintessential guide to recruiting, hiring, training, motivating and retaining the emerging workforce. To succeed - much less survive - in the new millennium, your people need to know Why! The program offers managers and employers of youth the strategies to break through to Generation Why, leading them to perform at their peak while reducing turnover, enhancing customer service and increasing bottom-line profits.
踏入新世紀，人類的生活模式急速轉變，新一代的年青人正在蛻變中成長。新世代的領袖該如何管理這些出生於八十年代疑問世代的員工呢？美國著名講師分析疑問世代員工的心態，管理人員如何幫助及發揮他們最佳表現以達至減低人員調整率，提高客戶服務及增加收益利潤。備有中文字幕。
23 mins
English with Chinese subtitles
疑問新世代
Generation Why? by Eric Chester is being called the quintessential guide to recruiting, hiring, training, motivating and retaining the emerging workforce. To succeed - much less survive - in the new millennium, your people need to know Why! The program offers managers and employers of youth the strategies to break through to Generation Why, leading them to perform at their peak while reducing turnover, enhancing customer service and increasing bottom-line profits.
踏入新世紀，人類的生活模式急速轉變，新一代的年青人正在蛻變中成長。新世代的領袖該如何管理這些出生於八十年代疑問世代的員工呢？美國著名講師分析疑問世代員工的心態，管理人員如何幫助及發揮他們最佳表現以達至減低人員調整率，提高客戶服務及增加收益利潤。備有中文字幕。
23 mins
English with Chinese subtitles
Employing Generation Why
聘請新世代員工
It’s important to understand that the new generation in the workforce today is much different than any other generation. 16 to 24 year olds, or "Generation Why" employees, don’t think like any other generation or value the same things that maybe you value. The Employing Generation Why workshop focuses on our most precious asset: our employees. Employees are critical to the success of our business. The workshop is broken down into eight modules.
剛踏入職場的二十多歲年輕人或被稱為「疑問新世代」的八十後青年，他們對事物的價值觀與其他年齡段的人有所不同。這群年輕人既聰明又富創意，但卻經常提出一些沒有想過的質疑及挑戰認為理所當然的事情，這讓主管們難以招架。知己知彼，先了解新世代的特質，從而聘請最合適的員工發揮他們的所長，令機構變得更有活力。著名講師徹斯特將介紹聘請新世代員工需要注意的地方。備有中文字幕。
1. Differences Between Us and Them
新世代員工的不同之處
We start with discussing the Differences Between Us and Them.
2. Common Characteristics of Generation Why
疑問新世代的共同特性
Next, we discuss the Common Characteristics of Generation Why and how the new workforce is wired.
3. Recruiting The New Breed
聘請新一代
Once we understand them, we’ll discuss how to get the best to work for you in Recruiting then New Breed.
4. Training The New Breed
教育年輕思維
After we decide to hire the new breed, Training Young Minds is one of the most challenging concerns in the workforce.
5. Communication Strategies
溝通策略
Next, we will show you Communication Strategies, connecting points, so to speak, so we will know how to resolve conflict and say what we need to say in a way they will understand.
6. Managing Generation Why
管理團隊成員
We will address the importance of Managing You Crew; how do we get them to do the things we need them to do?
7. Motivating Generation Why
激勵最佳表現
To Motivate for Peak Performance, we will explore creative recognition and reward ideas.
8. Employee Retention
保留新秀人才
Finally, we will cover Retaining Young Talent, another issue that challenges the customer service industry today.
15-31 mins
English with Chinese subtitles
聘請新世代員工
It’s important to understand that the new generation in the workforce today is much different than any other generation. 16 to 24 year olds, or "Generation Why" employees, don’t think like any other generation or value the same things that maybe you value. The Employing Generation Why workshop focuses on our most precious asset: our employees. Employees are critical to the success of our business. The workshop is broken down into eight modules.
剛踏入職場的二十多歲年輕人或被稱為「疑問新世代」的八十後青年，他們對事物的價值觀與其他年齡段的人有所不同。這群年輕人既聰明又富創意，但卻經常提出一些沒有想過的質疑及挑戰認為理所當然的事情，這讓主管們難以招架。知己知彼，先了解新世代的特質，從而聘請最合適的員工發揮他們的所長，令機構變得更有活力。著名講師徹斯特將介紹聘請新世代員工需要注意的地方。備有中文字幕。
1. Differences Between Us and Them
新世代員工的不同之處
We start with discussing the Differences Between Us and Them.
2. Common Characteristics of Generation Why
疑問新世代的共同特性
Next, we discuss the Common Characteristics of Generation Why and how the new workforce is wired.
3. Recruiting The New Breed
聘請新一代
Once we understand them, we’ll discuss how to get the best to work for you in Recruiting then New Breed.
4. Training The New Breed
教育年輕思維
After we decide to hire the new breed, Training Young Minds is one of the most challenging concerns in the workforce.
5. Communication Strategies
溝通策略
Next, we will show you Communication Strategies, connecting points, so to speak, so we will know how to resolve conflict and say what we need to say in a way they will understand.
6. Managing Generation Why
管理團隊成員
We will address the importance of Managing You Crew; how do we get them to do the things we need them to do?
7. Motivating Generation Why
激勵最佳表現
To Motivate for Peak Performance, we will explore creative recognition and reward ideas.
8. Employee Retention
保留新秀人才
Finally, we will cover Retaining Young Talent, another issue that challenges the customer service industry today.
15-31 mins
English with Chinese subtitles
